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Assistant Pub Manager

2 months ago

Portland, Oregon, United States McMenamins Full time
Position Overview:
The Assistant Pub Manager (APM) position is a leadership role dedicated to managing all aspects of operations within the pub setting. The APM plays a crucial role in assisting the Head Manager and ensuring that the establishment runs smoothly. Key responsibilities include:
  • Serve as a welcoming host and guarantee the overall effectiveness of the pub
  • Execute various non-management duties, including opening and closing procedures
  • Allocate sections to servers and monitor customer service quality
  • Process food and beverage orders, manage payments, and handle cashier responsibilities
  • Train and oversee staff members to ensure high performance
  • Resolve customer service issues in a timely and effective manner
  • Work in both indoor and outdoor environments
  • Assist in troubleshooting during shifts and provide coverage for the Head Manager as needed
  • Ensure a safe working environment and report any safety concerns
Job Requirements:
  • Maintain current food handling and liquor licenses
  • Must possess relevant prior experience
  • Demonstrate proficiency in cash handling and numerical skills
  • Exhibit strong customer service and communication skills
  • Availability to work flexible hours, including weekends and holidays
Key Responsibilities:
  • Provide outstanding customer service and manage shifts effectively
  • Safely lift heavy items and collaborate well with a diverse team
  • Lead teams in a professional and positive manner
  • Handle high volumes of customer interactions with ease
  • Address complaints constructively and effectively
  • Ability to work in various weather conditions and remain on feet for extended periods
  • Perform repetitive tasks and fine motor skills
  • Communicate clearly and work cooperatively with colleagues, customers, and suppliers
  • Work safely around heat sources, sharp objects, and cleaning agents

This role emphasizes positivity, inclusivity, and a commitment to exceptional customer service. All team members are expected to approach their work with enthusiasm and a proactive attitude.

Candidates must be capable of fulfilling the primary job functions with or without reasonable accommodations.