Supervisor

4 days ago

Baltimore, Maryland, United States Parkhurst Dining Full time
Job Summary

The Shift Supervisor is a key member of the Parkhurst Dining team, responsible for overseeing the day-to-day operations of the dining service department. This includes food production, service, retail, catering, and other areas as assigned.

Key Responsibilities
  • Supervise team members in their area of responsibility, ensuring that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members.
  • Follow established Parkhurst and client policies and procedures, upholding standards and communicating with management as needed.
  • Communicate effectively using Smile Plus skills and coach team members on their use of the Smile Plus hospitality imperatives.
  • Assist in purchasing foods and supplies, maintaining presence in service areas to assess customer satisfaction levels and resolve problems.
  • Ensure practices and procedures comply with federal, state, and local regulatory requirements, following human resource policies and procedures.
  • Have input into hiring, performance appraisal, and discipline of staff under management oversight, orienting and training staff as needed.
  • Communicate regularly with staff, holding team meetings to ensure awareness of department activities and assist management in keeping team members informed of changes in policies and procedures.
  • Enforce safety standards with team members, reporting safety problems to management and ensuring sanitation standards are enforced.
  • Maintain morale on their shift through a sense of urgency, professionalism, and team building, resolving team member conflicts as needed.
  • May assist in the planning and execution of catered events in conjunction with other team members, opening and closing the department as required.
  • Perform hands-on tasks as required by the operation, maintaining a plan for self-development and professional growth.
Qualifications
  • 6+ years of professional experience, with 4+ years in a food service role.
  • Bachelor's or Associate's Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
  • Ability to perform basic math calculations, organize workloads, and meet time deadlines.
  • Supervisory and team management skills desirable.
Benefits
  • FREE meal during your shift
  • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining
  • Paid time off
  • Management career advancement opportunities
  • Access to continuous development with Smile Universe
  • Eligibility for 401k, vision, dental, and medical plans

Parkhurst Dining is an equal opportunity employer, providing equal employment opportunities to all team members and applicants for employment, and prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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