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Store Leadership Coordinator

2 months ago

Fairview Heights, Illinois, United States Kohl's Full time

Position Overview

As a Retail Operations Manager

The Retail Operations Manager plays a pivotal role in steering the store team towards delivering exceptional customer experiences while fostering a motivated workforce. This position encompasses the coaching and development of team members to improve service standards, merchandising capabilities, and operational effectiveness. The primary goal is to enhance sales performance and profitability by closely monitoring essential performance metrics.

Key Responsibilities

  • Guide the team in meeting sales objectives and performance benchmarks through strategic leadership and informed decision-making.
  • Oversee store scheduling, manage labor expenses, and adjust staffing levels in alignment with business requirements to adhere to payroll budgets.
  • Manage all facets of recruitment, onboarding, and termination processes for store staff.
  • Address employee relations matters, ensure compliance with company policies, and supervise performance evaluations.
  • Deliver comprehensive training on corporate culture, product knowledge, and sales methodologies to new team members.
  • Promote continuous development of store personnel and establish succession planning initiatives.
  • Ensure effective inventory control, implement merchandising strategies, and uphold visual merchandising standards.
  • Reduce loss through education, vigilant monitoring of store operations, and enforcement of security protocols.
  • Enhance store layout and product placement to improve the shopping experience for customers.
  • Maintain high standards of customer service, operational excellence, and teamwork.
  • Make sound decisions, uphold ethical standards, and foster a positive workplace environment.
  • Mentor team members on customer service excellence and problem resolution.
  • Track key performance indicators to inform business strategies and outcomes.
  • Supervise talent development, manage multiple tasks efficiently, and ensure compliance with company policies.
  • Maintain operational standards, safety protocols, and merchandising presentation.
  • Adjust resources to meet customer demands and workload fluctuations.

Required Skills and Qualifications

Essential:

  • Must be at least 18 years of age.
  • Experience in supervising a team of 20 or more associates with performance management duties.
  • Strong communication, decision-making, and personnel management abilities.
  • Availability to work flexible hours, including weekends and holidays.

Preferred Qualifications

  • Previous experience in a retail management position.
  • Experience managing a team of 50 or more associates with performance management responsibilities.
  • College degree or equivalent experience in the retail sector.

Expectations and Requirements

  • Ability to fulfill the responsibilities outlined in the job description.
  • Successful completion of company training programs.
  • Compliance with dress code and health regulations.
  • Basic proficiency in math, reading, and computer skills.
  • Consistent attendance and punctuality as per company scheduling.
  • Physical capability to meet the demands of the role.

Physical Requirements

  • Ability to lift up to 50 lbs. regularly.
  • Physical stamina and agility to perform various tasks throughout the shift.
  • Capability to stand for extended periods and adhere to safety protocols.
  • Visual acuity for product verification and merchandise inspection.
  • Compliance with health and safety standards at all times.