Patient Access Representative

2 weeks ago


Fort Myers, Florida, United States Lee Health Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our team at Lee Health. As a Patient Access Specialist, you will be the first point of contact for patients and providers, responsible for scheduling appointments, registering patients, and recording patient communications. This role requires excellent verbal and customer service skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Utilize our practice management system to facilitate access to care through registration, scheduling, and recording of patient communications.
  • Handle a variety of incoming customer inquiries or requests and use the appropriate resources to complete accurate responses.
  • Take inbound calls from patients and offices, and make outbound calls to patients per physician order to schedule their outpatient procedure(s) and/or office visits.
  • Work in a fast-paced environment, prioritizing tasks, being extremely detailed, organized, and flexible.
Requirements
  • Post high school training or college preferred.
  • Minimum 1 year of customer service experience required.
  • 1 year of scheduling experience preferred.
  • Epic experience a plus.
  • Medical terminology knowledge desired.
  • Knowledge and understanding of telephone etiquette, including strong listening skills.
  • Excellent customer service, including verbal and written communication skills.
  • Ability to type 30 words per minute.
  • Data entry skills and good computer skills, including knowledge of Microsoft Office.
  • Ability to speak bilingual is helpful.
About Lee Health

Lee Health is a leading healthcare provider in Southwest Florida, offering a caring workplace culture, great coworkers, exceptional benefits package, career growth, work/life balance, and a market competitive salary. We are committed to delivering the highest quality service with an exceptional patient experience.



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