Operations Manager

2 days ago


New York, New York, United States Conduent Full time

At Conduent, we're on a mission to deliver exceptional outcomes for our clients and the millions of people who count on us.

We're seeking a seasoned Operations Manager to lead our Quality Assurance team in ensuring the highest level of service quality. If you're a results-driven leader with a passion for process improvement, we want to hear from you

About the Role

As an Operations Manager, you'll be responsible for managing the performance and success of our Quality Assurance team. You'll collaborate closely with leadership and clients to identify areas for improvement and develop strategies to enhance operational efficiencies.

Key Responsibilities

  • Manage the operation of our Quality Assurance Program
  • Develop and implement systematic approaches for assuring high-quality services
  • Oversee the development of training programs and related reward systems
  • Leverage data analytics to drive process improvements and identify areas for growth
  • Collaborate with cross-functional teams to ensure seamless execution of processes
  • Audit back-office operations to ensure compliance with industry standards

Requirements

To succeed in this role, you'll need:

  • 10+ years of experience in a large operation with multifunctional services
  • At least 2 years of leadership experience in a similar capacity
  • Proven experience in audit functions, documenting processing, and reporting on reviews
  • Strong written and analytical skills
  • Excellent organizational, multitasking, and interpersonal communication skills
  • Able to demonstrate advanced skills in MS Office products (Excel, Access, PowerPoint, and Word)

Benefits

We offer a comprehensive benefits package, including:

  • Health and welfare benefits
  • Retirement savings plan
  • Employee discounts
  • Paid time off
  • Paid training opportunities

Salary Range

The estimated salary range for this role is $81,312 to $105,600, based on location, experience, and performance.

About Conduent

We're a global company with over 60,000 associates across 24 countries. We're committed to creating a culture where individuality is noticed and valued every day. Our diverse workforce is the driving force behind our success, and we're proud to offer a work environment that promotes growth, learning, and innovation.



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