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Network Operations Specialist

2 months ago

Toledo, Iowa, United States Mediacom Communications Corporation Full time
Network Operations Specialist Role Overview

Mediacom Communications Corporation seeks a skilled Network Operations Specialist to join our team in Des Moines, IA. In this role, you will be responsible for monitoring the Network Operations Center (NOC) and reacting to alarms/events generated within an infrastructure monitoring platform based on corresponding procedures.

Key Responsibilities:
  • Troubleshoot and monitor activity throughout the network.
  • Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.
  • Interact with departments to address issues identified within the network.
  • Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems.
Requirements:
  • High school diploma or GED required. Associates degree in Networking or IT preferred.
  • Minimum of 6 months within Mediacom Tier 2 or BTSC, or equivalent Cable TV/Broadband/Telecommunications experience required.
  • Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant.
  • Working knowledge of Cisco Technologies.
  • Working knowledge of DWDM and SONET.
  • Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus.
  • Excellent troubleshooting skills.
  • Good decision-making skills.
  • Ability to work under stress.
  • Ability to follow detailed procedures.
  • Ability to work within a team environment.
  • Excellent written and verbal communication and interpersonal skills.
Benefits:
  • Company Provided Equipment
  • Hybrid schedule
  • Health, vision, and dental insurance
  • Paid vacation, holidays and flex paid time off
  • 401K with generous company match
  • Pay increases through self-guided training
  • Shift differential pay increase for evening shifts
  • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
  • Education Enrichment up to $5,000 per year for qualified employees
  • Employee Wellness Program