Air Mobility Command Customer Service Representative

2 days ago


Fairchild Air Force Base, Washington, United States Air Mobility Command Full time
Job Summary
As a Guest Services Representative with Air Mobility Command, you will be responsible for providing exceptional customer service to guests at the Fairchild Inn. This is a flexible (intermittent) position that requires excellent communication and problem-solving skills.

About the Position
This role involves receiving and confirming room reservations, registering and assigning rooms to guests, making and issuing room keys, and ensuring that only authorized patrons use government-sponsored quarters. You will also calculate and post charges to patrons' accounts, accept payment, make change, and present departing guests with checkout statements.

Responsibilities
- Receive and confirm room reservations by letter, telephone, email, or personal contact
- Register and assign rooms to guests, make and issue room keys, and escort guests to rooms as needed
- Ensure that only authorized patrons use government-sponsored quarters
- Calculate and post charges to patrons' accounts and balance totals with control records
- Accept payment, make change, and present departing guests with checkout statements

Requirements
- High school diploma or equivalent required
- 1 year of general clerical or cashier work experience in which you have demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service
- Ability to read, speak, and write English
- Must meet state and legal age requirement for sale of alcoholic beverages
- Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI)

Benefits
- Competitive salary range: $40,000 - $60,000 per year
- Opportunities for career advancement within the organization
- Comprehensive benefits package including health insurance, retirement plan, and paid time off

How to Apply
Interested candidates should submit their applications through USA Staffing, citing job number 12379811.

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