Venue Manager

2 days ago

Albany, New York, United States Retail Group Of America LLC Full time
Job Description

As a Venue Manager at Retail Group Of America LLC, you will be responsible for leading and managing all operational aspects of the park. This includes driving sales and profitability, ensuring brand standards are met, and creating a culture that follows our Mission Statement.

Key Responsibilities:

  • Function as the key strategic leader of the park, responsible for guest and team member satisfaction, performance management, and sales and revenue generation.
  • Analyze business results with the Area Manager and implement effective strategies to address needs.
  • Drive the sales culture in the park through active involvement in the sales process, including implementing effective revenue management strategies and setting aggressive goals.
  • Oversee team hiring, training, HR documentation, and evaluations.
  • Manage payroll percentages and budgets and execute efficient and cost-effective weekly schedules.
  • Manage cash reconciliation and audit functions for the location, ensuring compliance with all company Loss Prevention policies and procedures.
  • Interact with corporate team and individual department heads to ensure that store's operation priorities are aligned and compliant with company direction.
  • Implement and enforce policies and procedures of the company to ensure maximum income from all areas of the business under direct supervision.
  • Prepare reports and present audit results and action plans on issues regarding sales, operations, safety, security, cleanliness, facility maintenance, and human resources.

Requirements:

  • Proven track record in delivering financial results, enhancing profitability, sustainability, and creativity across all channels in alignment with business strategy.
  • Proven track record of building a cohesive team and facilitating goal accomplishment.
  • Ability to inspire team members and create a culture of care and accountability.
  • Demonstrated ability to assess and grow: people, operations, standards, and revenue.
  • Proven ability to manage budget in a high-volume environment.
  • Commitment to exceptional guest service with ability to solve problems under pressure while maintaining a professional and friendly environment.
  • Strong communication and listening skills, excellent speaking, reading, and writing skills.
  • Excellent leadership skills with a lead-by-example attitude.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • Minimum of 3 years' experience in a management or leadership position.
  • Strong organizational, problem-solving skills.
  • Ability to manage priorities and workflow as well as working with a team.
  • Strong interpersonal and communication skills.
  • Formal management training (optional).

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