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Dallas Contact Center Specialist

2 months ago

Dallas, Texas, United States Mass Markets Full time
Job Summary

We are seeking a highly skilled Contact Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a courteous and efficient manner
  • Research and resolve customer complaints in a timely and professional manner
  • Collaborate with other departments to resolve complex customer issues
  • Document and process customer claims in our systems
  • Lead fact-finding discussions to determine the best options for customers
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills
  • Ability to work independently and as part of a team
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package