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Dallas Zoo Animal Experience Manager

1 month ago

Dallas, Texas, United States Dallas Zoo Management Full time
Job Summary

This is a working manager position that oversees the Dallas Zoo's on-site ambassador animal experiences. The Manager of Ambassador Animal Experiences will work with a team of specialists to ensure that animals are utilized safely and appropriately to provide fun and engaging wildlife presentations that convey the Dallas Zoo's Mission of Engaging People & Saving Wildlife and vision of Creating a Better World for Animals.

Key Responsibilities

  • Provide oversight for the wildlife housed in Ambassador Animal areas, including daily supervision and participation in animal husbandry, socialization, enrichment, and training of a diverse collection of mammals, birds, and reptiles.
  • Hiring, training, scheduling, evaluating, and coaching Ambassador Animal Experiences Team.
  • Ensure high standards and professional appearance are consistently maintained with the Ambassador Animal area facilities, vehicles, resources, and staff.
  • Program development, including animal acquisition, behavior training, and program theming.
  • Ensure high standards for animal welfare and the safety of animals, staff, and guests in alignment with AZA standards.
  • Ensure consistent and up-to-date record-keeping and scheduling for animal husbandry, training, enrichment, and program usage.
  • Evaluate Ambassador Animal programming on a regular basis to ensure appropriate messaging aligns with our interpretive presentation format.
  • Handle and present animals for programming on a regular basis.
  • Primary point of contact for the Ambassador Animal collection with various Zoo departments, including the animal health and nutrition departments.
  • Work collaboratively with other members of the Ambassador Animal Experiences management team to assist with training and evaluation for a variety of presentations throughout the park.
  • Plan, prepare, and monitor budgets with the Director of Ambassador Animal Experiences.
  • Assist the Director of Ambassador Animal Experiences with strategic planning objectives that provide the necessary resources for program execution and growth.
  • Ensure team members are compliant with all Dallas Zoo policies, procedures, and training.
  • Responsible for program reservations, team schedules, revenue management, resource management, and reporting for all on and off grounds programming as required.
  • Ability to work weekend days and flexible hours as schedules dictate.
  • Represent the Dallas Zoo during all programming, including various media events.

Qualifications

  • A Bachelor's degree in biology or a related science field is preferred.
  • Must have extensive knowledge of animal husbandry, with at least 5 years preferred of exotic animal care experience at an AZA-accredited facility.
  • Must have at least 3 years of experience in a leadership capacity, preferably in an AZA-accredited zoological park or aquarium.
  • Must have experience working with ambassador animals.
  • Experience with free-flighted bird training is preferred.
  • Promote a positive and cohesive work environment.
  • Serve on the zoo's emergency response team.
  • Must be solution-oriented, finding creative solutions for complex challenges.
  • Comprehensive knowledge of behavioral management, including operant conditioning philosophy, techniques, and terminology.
  • Experience in education, interpretation, or customer service-based field is desired.

Requirements

  • Ability to represent the Zoo in a professional manner at all times.
  • Excellent verbal, written, problem-solving, and interpersonal skills required.
  • Ability to exercise sound judgment in emergency situations and to respond with appropriate action.
  • Candidate must possess excellent organizational skills and the ability to function in a dynamic, team-oriented environment as well as work independently.
  • Ability to establish and maintain effective working relationships with management, other employees, and zoo guests.
  • Must be able to walk, stand, sit, kneel, stoop, crawl, twist, reach above head, pull, bend, climb stairs and ladders, and carry up to 50 lbs. in all weather conditions.
  • Must be able to work irregular hours, including holidays, weekends, and occasional evening events.
  • Successful candidates must pass pre-employment drug screening, background check, and TB test.
  • Must have a valid driver's license to operate zoo vehicles and reliable transportation.