Pharmacy Customer Service Representative

3 weeks ago


Nanuet, New York, United States MedWiz Pharmacy Full time
Job Overview
We are currently seeking a highly skilled and customer-focused Pharmacy Customer Support Agent to join our team at MedWiz Pharmacy, located in the Bardonia area. This is a unique opportunity for individuals who excel in providing top-notch customer service and have a passion for working in a fast-paced call center environment.

About the Role
This position involves handling high volumes of inbound or outbound calls from facilities and patients, responding efficiently and accurately to their inquiries, and resolving any issues they may encounter. As a successful candidate, you will be expected to engage in active listening with callers, confirm or clarify information as needed, and diffuse tense situations with professionalism and poise.

Responsibilities:
  • Process refills, address complaints, and track delivery for facilities and patients.
  • Respond promptly and accurately to caller inquiries, explaining possible solutions and ensuring they feel supported and valued.
  • Engage in active listening with callers, confirming or clarifying information as needed, and diffusing angry personnel when necessary.
  • Build lasting relationships with facilities and other call center team members based on trust and reliability.
  • Utilize software, databases, scripts, and tools appropriately.
  • Maintain knowledge of company services, policies, and procedures.

Requirements:
  • A High School Diploma or equivalent.
  • Call center experience preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company services, policies, and procedure.
  • Proficiency with computers and strong typing skills.
  • Ability to remain patient and diffuse tense situations.

Compensation:
The estimated salary for this role is $40,000-$60,000 per year, depending on experience.

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