Pharmacy Call Center Team Member

5 days ago


Nanuet, New York, United States MedWiz Pharmacy Full time
Job Description
MedWiz Pharmacy is searching for a talented Pharmacy Customer Support Agent to join our team in the Bardonia area. As a critical member of our operations team, you'll be responsible for handling customer inquiries, resolving issues, and providing exceptional support to our clients. If you're a dedicated individual with a passion for delivering world-class customer service, we invite you to apply.

About the Role
In this position, you'll be working closely with other pharmacy team members to provide outstanding service to our customers. Your primary responsibilities will include answering questions, handling complaints, and troubleshooting problems. You'll also be expected to utilize software, databases, scripts, and tools to perform your duties effectively.

Responsibilities:
  • Answering or making calls to facilities/patients to process refills, address complaints, track delivery, etc.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that the facilities/patients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry personnel, as needed.
  • Building lasting relationships with facilities and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.

Requirements:
  • A High School Diploma or equivalent.
  • Call center experience preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company services, policies, and procedure.
  • Proficiency with computers and strong typing skills.
  • Ability to remain patient and diffuse tense situations.

Salary:
The estimated salary for this role is $50,000-$70,000 per year, depending on experience.

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