Customer Service Representative
4 days ago
Job Summary
The Retail Customer Service Associate role at FedEx Office is a key position in delivering exceptional customer experiences, promoting our products and services, and driving business growth. In this role, you will be the face of our company, interacting with customers to understand their needs, providing solutions, and ensuring timely resolutions.
Key Responsibilities:
- Provide exceptional customer service by listening to customers' needs, answering questions, and offering personalized recommendations.
- Promote and sell FedEx Office products and services to meet sales targets.
- Process orders accurately and efficiently using order systems.
- Operate various equipment, such as printing and binding machines, to produce high-quality prints and materials.
- Maintain a safe and clean store environment, adhering to health and safety standards.
- Collaborate with colleagues to achieve sales goals, share knowledge, and support each other's success.
Requirements:
- High school diploma or equivalent education.
- 6+ months of specialized experience in retail sales or customer service.
- Excellent verbal and written communication skills.
Benefits:
- Competitive hourly rate: $18.55 - $21.81/hour
- Health, vision, and dental insurance.
- Retirement plan.
- Tuition reimbursement.
Additional Details:
- Ability to work in a fast-paced environment with minimal supervision.
- Strong problem-solving skills and attention to detail.
- Flexibility to work varied shifts, including evenings and weekends.
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