Multilingual Customer Service Ambassador

1 month ago


Tonawanda, New York, United States Imagine Staffing Technology, An Imagine Company Full time
About the Role

Imagine Staffing Technology, An Imagine Company is seeking a highly skilled and multilingual customer service professional to join our team as a Bilingual Customer Service Representative. As a key member of our customer-facing team, you will play a pivotal role in fostering strong relationships with our clients and delivering exceptional customer experiences.

Key Responsibilities
  • Customer Communication: Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism and empathy.
  • Order Management: Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals, including managing customer contracts, processing orders, and updating customer data files.
  • Issue Resolution: Proactively communicate delivery status and address any issues promptly, ensuring satisfactory resolutions and maintaining high levels of customer satisfaction.
  • Team Collaboration: Work collaboratively with sales, procurement, and production teams to ensure timely deliveries and resolve issues, leveraging strong interpersonal communication skills and a proactive approach.
Requirements
  • Language Skills: Fluent in English and Spanish with both verbal and written communication.
  • Education: High school diploma or equivalent; additional education is advantageous.
  • Experience: Minimum one year of customer service experience is essential.
  • Skills: Ability to work independently and collaboratively within a team environment, enthusiastic attitude, strong problem-solving skills, and moderate computer skills.


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