Customer Service Representative with Financial Expertise
3 weeks ago
Come and make a real difference for our customers and the branch team at Citizens Bank, where we're committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.
We're seeking a Customer Service Representative with Financial Expertise to join our team, providing exceptional service to our customers and helping them achieve their financial goals. As a valued member of our team, you'll be responsible for greeting customers in our lobbies, demonstrating how to use our mobile app and ATMs, and creating amazing experiences for our customers by providing personalized advice and solutions.
Key Responsibilities:
- Greet customers in our lobbies and demonstrate how to use our mobile app and ATMs.
- Provide personalized advice and solutions to customers to help them achieve their financial goals.
- Create amazing experiences for our customers by listening to their needs and providing tailored solutions.
- Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits.
- Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.
What You'll Get:
- Meaningful work and relationships by helping customers with important financial decisions that impact their lives.
- Colleagues and leadership who listen to your ideas and feedback.
- Commitment to community by giving back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and having your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
- Career opportunities, rewards, and upskilling by seeing your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning, and development resources.
- Exceptional benefits, including comprehensive health care coverage, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Requirements:
- High School degree or GED.
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
- Ability to problem solve and provide solutions to customer issues.
- Customer-centric to deliver exceptional service.
- Comfortable with using digital technology to support the delivery of business goals.
- Ability to work branch hours, which can include weekends and evenings.
Preferred Skills/Experience:
- 6 months of experience processing transactions (cash and/or digital payments).
- Motivates others, like teammates, business partners, and specialists, through collaboration.
- Process-oriented, energetic, detail-oriented, and ability to multitask effectively.
- Spanish speaking preferred.
Salary: $23.57 per hour.
Work Schedule: Varies with branch needs and may require weekends and evenings.
Citizens is an equal employment opportunity employer and makes employment decisions based solely on experience, performance, and ability.
We're committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.
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