Retail Brand Ambassador

24 hours ago

Honolulu, Hawaii, United States Macy's Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Clothing Brand Ambassador to join our team at Macy's. As a key member of our sales team, you will be responsible for driving sales and providing exceptional customer service to our clients.

Key Responsibilities
  • Provide an outstanding customer experience by ensuring the customer is always the priority
  • Greet customers, make product recommendations, and upsell to drive sales and revenue growth
  • Serve as a liaison between designated vendors and the store leadership team to ensure seamless communication and execution of sales strategies
  • Ensure the sales floor is neat, clean, and properly signed for sales and markdowns to maintain a high level of visual merchandising
  • Create and implement best practices to drive sales, turn, and gross margin above company average
  • Build brand-specific clientele to support local marketing initiatives and drive sales growth
  • Execute vendor and non-vendor events to increase sales and engagement with customers
  • Actively plan, organize, and lead customer-facing vendor-sponsored events with partnership of vendor community, ensuring sales and participation goals are met
Requirements
  • Demonstrate ability to build relationships and convert customers into clients
  • Energetic and positive attitude, with a passion for delivering exceptional customer service
  • Possess vision and creativity, with the ability to think outside the box and develop innovative sales strategies
  • Self-starter, able to work independently and as part of a team, with excellent time management skills
  • Ability to effectively communicate and present information to customers, peers, and all levels of management
  • Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments
  • Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality
  • Minimum 1 year previous selling or retail experience required
What We Offer
  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and wellness benefits across medical, dental, vision, and additional insurance
  • Retirement savings plan with 401k match opportunity
  • Employee assistance program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • Paid time off
  • Fully-funded education benefits - may include 100% of tuition, books, and fees
  • Colleague resource groups (CRGs) and give-back/volunteer opportunities
About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in sales, merchandise, operations, customer service, warehouse, marketing, and other areas let you express your creativity and commitment to excellence, grow your career, and make a difference to your Macy's colleagues and customers.

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