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Field Service Specialist

2 months ago

Paddock Lake, Wisconsin, United States Xerox Full time
Field Service Specialist

General Overview

As a key member of our Technical Customer Services team, you will play a vital role in delivering exceptional service to our clients across various locations. Your expertise will contribute to maintaining high customer satisfaction and operational efficiency.

Key Responsibilities:
  • Provide outstanding support to clients, ensuring all service requests are addressed promptly and effectively.
  • Utilize your electromechanical skills to troubleshoot and repair equipment, adhering to established Service Level Agreements (SLAs).
  • Act as the primary point of contact for customers, managing maintenance and supply inventories for assigned devices.
  • Deliver training sessions to end-users, enhancing their understanding of equipment functionality and usage.

Required Skills and Qualifications:
  • Proven experience in electromechanical roles, with the ability to read and interpret electrical schematics.
  • Strong time management skills and a commitment to reliability; punctuality is essential.
  • Valid driver's license and a clean driving record are mandatory.
  • Physical capability to lift up to 50 pounds and perform various physical tasks throughout the workday.

What We Offer:
  • Opportunities for professional growth within a collaborative and supportive work environment.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid time off, holidays, and personal days to support work-life balance.

About Xerox:

Xerox has been a leader in workplace innovation for over a century, continually evolving to meet the needs of our clients. We are committed to fostering a diverse and inclusive workplace where every employee can thrive. Join us in redefining the future of work.