Patient Service Representative

6 days ago


Pomona, California, United States Chaparral Medical Group Full time
You're invited to become a key member of our dynamic team at Chaparral Medical Group. As a Medical Office Receptionist, you'll play a vital role in ensuring our patients receive exceptional care and service. If you have a passion for delivering outstanding customer service, working in a fast-paced environment, and being part of a collaborative team, we encourage you to apply for this exciting opportunity.

In this role, you'll be responsible for managing front office operations, handling incoming phone calls, processing new referrals and authorizations, maintaining accurate patient records, and performing daily office tasks. You'll also work closely with our healthcare providers and staff to ensure seamless communication and coordination of patient care.

Key Responsibilities:
• Manage front office operations, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations
• Provide exceptional patient care and support to healthcare providers and staff
• Handle incoming phone calls from patients and other medical providers, triaging them to the appropriate person
• Process new incoming referrals and authorizations from primary care providers and other specialists
• Maintain accurate patient records and keep them up-to-date and organized
• Perform daily office tasks, including opening and closing duties, restocking supplies, and organization

Requirements:
• At least 1 year of experience in high-touch customer or patient-facing roles
• Strong written and verbal communication skills
• Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously
• A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges

What We Offer:
• Competitive salary range: $33,280 - $37,440 per year
• Comprehensive benefits package, including medical, dental, and vision coverage
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

Apply today to become a part of our dedicated team

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