Customer Service Representative Position

18 hours ago


Pomona, California, United States Express Employment Professionals Full time

Are you a motivated and goal-oriented individual with excellent communication skills? We are seeking a dedicated Customer Service Representative to join our team at a manufacturing company in Pomona, CA.

About the Role

The successful candidate will be responsible for ensuring the highest level of customer satisfaction through effective communication and problem-solving. Key responsibilities include:

  • Accurately entering customer orders and maintaining order records in the system
  • Generating and processing suppression sheets and related documents as required
  • Conducting data entry to update and manage customer and order information
  • Communicating effectively with customers to provide order status updates and resolve inquiries
  • Coordinating with internal teams (e.g., production, shipping) to ensure timely and accurate order fulfillment
  • Maintaining organized records of orders, invoices, and other customer interactions

Benefits and Salary

This role offers a competitive salary of $20.00 per hour, paid holidays, vacation time, and sick leave. Additionally, we provide health, vision, dental, FSA, and life insurance benefit plans.

Requirements

To succeed in this role, you should have:

  • Excellent verbal and written communication skills
  • Strong listening skills
  • High motivation and goal-orientation
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Product knowledge
  • Excellent problem-solving skills
  • Bilingual Spanish is a plus

We take pride in providing personalized service as unique as the companies and talented candidates we serve. If you are passionate about delivering high-quality customer service, please consider joining our team.



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