Customer Service Representative Position
18 hours ago
Are you a motivated and goal-oriented individual with excellent communication skills? We are seeking a dedicated Customer Service Representative to join our team at a manufacturing company in Pomona, CA.
About the RoleThe successful candidate will be responsible for ensuring the highest level of customer satisfaction through effective communication and problem-solving. Key responsibilities include:
- Accurately entering customer orders and maintaining order records in the system
- Generating and processing suppression sheets and related documents as required
- Conducting data entry to update and manage customer and order information
- Communicating effectively with customers to provide order status updates and resolve inquiries
- Coordinating with internal teams (e.g., production, shipping) to ensure timely and accurate order fulfillment
- Maintaining organized records of orders, invoices, and other customer interactions
Benefits and Salary
This role offers a competitive salary of $20.00 per hour, paid holidays, vacation time, and sick leave. Additionally, we provide health, vision, dental, FSA, and life insurance benefit plans.
RequirementsTo succeed in this role, you should have:
- Excellent verbal and written communication skills
- Strong listening skills
- High motivation and goal-orientation
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Product knowledge
- Excellent problem-solving skills
- Bilingual Spanish is a plus
We take pride in providing personalized service as unique as the companies and talented candidates we serve. If you are passionate about delivering high-quality customer service, please consider joining our team.
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