Rooms Operations Manager

7 days ago


Anaheim, California, United States Marriott Full time
Job Summary

We are seeking a highly skilled Rooms Operations Manager to join our team at JW Marriott Anaheim Resort. As a key member of our operations department, you will be responsible for supporting the successful execution of all hotel operations, managing staff, and ensuring exceptional guest satisfaction.

Key Responsibilities
  • Support the operations team in achieving guest satisfaction and productivity goals
  • Understand and communicate employee and guest satisfaction results to drive improvement
  • Assist in ensuring the team has the capabilities to meet expectations
  • Exceed guest expectations by understanding their needs and preferences
  • Follow property-specific second effort and recovery plan
  • Publish guest satisfaction results in a timely manner
  • Take proactive approaches when dealing with employee and guest concerns
Requirements
  • High school diploma or equivalent; 4 years of experience in guest services, front desk, housekeeping, or related field
  • Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; 2 years of experience in guest services, front desk, housekeeping, or related field
What We Offer

Marriott International offers a competitive salary range of $30.29 to $36.54, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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