Industrial Automation Engineer
1 day ago
**About Exact Sciences Careers**
Exact Sciences is a leading biotechnology company that aims to change the world by helping prevent, detect, and guide treatment for cancer. We strive to provide clarity to patients and clinicians when it matters most.
**Salary Range:** $67,000.00 - $109,000.00 per year, depending on experience
**Job Description:
Industrial Automation Engineer - Clinical Lab SupportAt Exact Sciences, we're looking for an experienced Industrial Automation Engineer to join our team as a Technical Support Engineer. This role will be responsible for providing front-line technical support to our customers and serving as the primary liaison for industrial automation used within clinical assays.
As an Industrial Automation Engineer, you will triage escalated automation failures, work collaboratively with the team to identify root cause, and resolve customer industrial automation issues in a timely manner. You will also provide significant support to automation enhancement activities, develop technical documentation to enhance product support, and perform knowledge transfer of new automation to internal Service Engineers.
**Key Responsibilities:**
- Manage automation escalations to resolution, meeting established time requirements.
- Provide world-class customer service, directly advancing Exact's mission to provide earlier answers and life-changing treatment guidance through applying mechanical expertise to issues.
- Receive and document incoming customer communication.
- Work within the technical support team and cross-functional departments to troubleshoot and resolve customer questions related to automation use, maintenance, and troubleshooting.
- Conduct experiments to reproduce customer issues and find root cause of failure.
- Create and interpret data queries to support automation investigations.
- Summarize and document troubleshooting activities.
- Direct customer interaction for problem-solving and enhancement generation.
- Escalation coordination with vendors to quickly address elevated concerns.
**Requirements:**
- Bachelor's Degree in Engineering or related field; or High School Diploma/General Education Degree and 4 years of relevant experience in Engineering or related field.
- 4+ years of experience in an engineering or technical support role.
- 1+ years of experience in industrial automation maintenance to include familiarity with tools such as caliper, torque wrenches, and multimeters.
- 1+ years of experience performing root cause analysis.
- Demonstrated understanding of clinical lab regulations.
- Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
**Benefits:**
- Competitive salary range: $67,000.00 - $109,000.00 per year.
- Bonus eligibility.
- Company stock upon hire and annually.
- Paid time off (including days for vacation, holidays, volunteering, and personal time).
- Paid leave for parents and caregivers.
- Retirement savings plan.
- Wellness support.
- Health benefits including medical, prescription drug, dental, and vision coverage.
**Why Join Us?**
At Exact Sciences, we foster a culture where all employees can develop personally and professionally with a sense of respect and belonging. We are proud to offer an employee experience that includes paid time off, paid leave, retirement savings plan, wellness support, and health benefits. Our success relies on the experiences and perspectives of a diverse team, and we strive to create an inclusive environment that allows everyone to thrive.
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