Service Advisor
2 days ago
Rush Truck Centers is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support for their commercial trucks and equipment.
Key Responsibilities:- Gather customer complaint details and expectations.
- Perform vehicle walk-around inspections and verify vehicle information.
- Connect to J-Pro and perform on-the-spot vehicle diagnostics, printing reports and referring to service history.
- Advise customers on vehicle care and maintenance, ensuring they understand the value of adhering to manufacturer specifications.
- Write up customer vehicle problems accurately and clearly, verifying customer information and obtaining signatures.
- Establish promised time based on shop workflow, communicating with foremen.
- Establish customer payment methods, obtaining credit approval if necessary.
- Create repair orders in the business system, creating repair order files, and securing service input cards with customer signatures.
- Monitor repair progress throughout the day, contacting customers regarding changes in estimates or promised times, explaining costs and time requirements in detail, and obtaining proper authorization before additional repairs are performed.
- We offer exceptional compensation and benefits, including 401K and stock purchase plans, incentives for performance, training, and opportunities for advancement in a culture that values excellence, a positive attitude, and integrity.
- High school diploma or general education degree (GED).
- One year of service experience or equivalent experience and/or education.
- Appropriate manufacturer training.
- Valid CDL license.
- Driving record that allows insurability by our carrier.
Rush Truck Centers is an Equal Opportunity Employer, committed to diversity and inclusion. This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
Minimum Pay Rate: USD $45,000.00/Yr.
Maximum Pay Rate: USD $60,000.00/Yr.
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