Service Advisor

1 week ago


Saint Charles, Missouri, United States Gerald Auto Group Full time
Job Title: Service Advisor

We are seeking a skilled Service Advisor to join our team at Gerald Kia Naperville. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Job Responsibilities:
  • Provide exceptional customer service, greeting customers promptly and courteously, and addressing their concerns in a professional and timely manner.
  • Act as a liaison between customers and our service technicians, clearly communicating repair needs and ensuring that work is completed to the highest standards.
  • Upsell recommended services using low-pressure, high-integrity methods, and provide accurate estimates of repair and maintenance costs.
  • Follow up on each repair, keeping customers informed of progress and notifying them when their vehicle is ready for pickup.
  • Review and explain repairs and associated costs with customers, and handle minor customer concerns and complaints in a professional and courteous manner.
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Compensation and Benefits:

Our Service Advisor will receive a competitive weekly base salary, plus tiered commission of up to 10% and CSI bonus of up to $1000. Additionally, we offer medical, dental, and vision insurance, 401K, paid vacations, and holidays.


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