Shift Manager

3 days ago

YukonKoyukuk, United States DND Groups, Inc. Full time
{"title": "Shift Manager Position", "description": "

At DND Groups, Inc., we are seeking a motivated and experienced Shift Manager to join our team at our Dairy Queen location in Yukon, Oklahoma.

As a Shift Manager, you will play a key role in executing specific aspects of restaurant operations during scheduled shifts, building a strong relationship with your crew members, and assisting the general manager and assistant manager with training and coaching of crew members.

Responsibilities:

  • Assist in executing specific aspects of restaurant operations during scheduled shifts.
  • Build a strong relationship with your crew members to foster a positive environment for learning and teamwork.
  • Assist the general manager and assistant manager with training and coaching of crew members to build a highly skilled and productive team.
  • Model Dairy Queen and DND Group policies for your crew and encourage your team to come together to surpass expectations in service, performance, and safety.
  • Exceed guest expectations by providing high-quality service, a clean environment, and a warm friendly atmosphere.
  • Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations, and the VP of Operations.
  • Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy.
  • Understand the importance of speed of service and resolving bottlenecks in workflow.
  • Ensure that the restaurant is adequately organized and staffed through proper task assignments and break rotation during both peak and non-peak periods.

Qualifications:

  • High School diploma or equivalent required.
  • Minimum 6+ months of high-volume quick service restaurant experience required.
  • Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
  • Possesses the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
  • Strong knowledge and application of safe food handling practices.
  • ServSafe certified or approved equivalent.
  • Strong hospitality and customer service skills.
  • Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds.

Benefits:

  • Flexible schedule
  • Paid training
  • Employee discount
  • Hourly Pay: $13.00 to $15.50 per hour
  • Hours Available: 20 to 35 hours per week

We are an equal opportunity employer and are committed to diversity and inclusion in the workplace.

We offer a competitive salary and benefits package, as well as opportunities for growth and development.

", "lang_code": "en-US"}

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