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Customer Experience Director

2 months ago

YukonKoyukuk, United States cava Full time
About the Role

We are seeking a highly skilled and motivated Hospitality Manager to join our team at CAVA. As a key member of our operations team, you will play a critical role in ensuring that our guests have an exceptional dining experience.

Key Responsibilities
  • Lead and Develop Team Members: You will be responsible for leading and developing a high-performing team of hospitality professionals, providing guidance and support to ensure they have the skills and knowledge needed to deliver exceptional guest experiences.
  • Manage Guest Experience: You will be responsible for managing all aspects of the guest experience, including ensuring that our restaurants are clean, safe, and welcoming, and that our guests receive exceptional service.
  • Develop Culinary Leads: You will work closely with our culinary team to develop and implement menu offerings that meet the needs and preferences of our guests.
  • Oversee Food and Beverage Management: You will be responsible for managing all aspects of food and beverage operations, including inventory management, ordering, and budgeting.
  • Assist with Additional Duties: You may be required to assist with additional duties as needed, including putting deliveries away and performing other tasks as assigned.
Physical Requirements
  • Bending and Reaching: You must be able to bend and reach overhead frequently.
  • Dexterity: You must possess dexterity to handle tongs, pots/pans, and other equipment.
  • Temperature Range: You must be comfortable working in temperatures ranging from hot to cold.
  • Open Flames: You must be comfortable working near open flames.
  • Tight Spaces: You may be required to work in tight spaces.
  • Communication: You must maintain near constant communication with multiple people.
  • Vision: You must have close vision, distance vision, and peripheral vision.
  • Sitting, Squatting, and Kneeling: You must be able to sit, squat, and kneel occasionally.
  • Alertness: You must be able to work in a constant state of alertness and safe manner.
  • Outdoor Weather Conditions: You may be required to work in outdoor weather conditions.
Benefits at CAVA
  • Competitive Pay: You will receive competitive pay for your role.
  • Health, Dental, Vision, and Pet Insurance: You will be eligible for health, dental, vision, and pet insurance.
  • 401k Enrollment: You will be eligible for 401k enrollment with CAVA contribution.
  • Paid Sick Leave, Parental Leave, and Community Service Leave: You will be eligible for paid sick leave, parental leave, and community service leave.
  • Free CAVA Meal: You will receive a free CAVA meal for every shift worked.