Audio Visual Systems Engineer

2 weeks ago


Groton, Connecticut, United States Netpace Full time
OVERVIEW
***This position is subject to...
ROLE DESCRIPTION

***This position is eligible for overtime rates (0.95x exempt; 1.35x non-exempt) and a 10% bonus after six months of employment***

**** CANDIDATE NAME, CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME

**** SUPPLIER LOGO, BILL RATES, PERSONAL EMAIL AND PHONE NUMBERS ARE NOT PERMITTED ON RESUMES ****

PLEASE SUBMIT IN WORD FORMAT IF POSSIBLE

Minimum wage rate: $43.80

Bill rate: $60.00

Work location: Various locations, with some remote work options available

Vaccination required: Yes

Work hours: Flexible hours based on team coordination to meet client needs. Typical workday allows for adjustments to start times.

On Call: As necessary

Extension: Yes

Contract to Hire: Yes

Travel: As necessary - up to 15%

US CITIZENSHIP REQUIRED: Yes

Qualifications:
  • Bachelor’s degree or equivalent experience in a relevant field
  • Familiarity with ITIL frameworks
  • Proficient in Crestron Programming, DigitalMedia, and related technical skills
Key Responsibilities:
  • Leverage extensive product and industry knowledge to deliver tier 2 support within the Audio/Visual domain.
  • Collaborate with network specialists to create comprehensive physical architectures for effective deployment of management and automation systems.
  • Understand and guide the configuration and deployment of AV infrastructure tools.
  • Expected to customize and integrate AV equipment within the client’s environment.
  • Suggest process enhancements as identified.
  • Complete assigned tasks within established timelines.
  • Independently manage tasks within a specialized area, supporting the maintenance of hardware/software and client applications.
  • Conduct independent analysis and resolve various issues.
  • Provide extensive business and technical expertise to achieve objectives.
  • Deliver and oversee tier 2 remote hardware and software support services to address complex client inquiries.
  • Respond to queries regarding installation, operation, and configuration of advanced hardware and software products.
  • Utilize diagnostic techniques to identify issues, investigate causes, and recommend corrective actions.
  • Communicate alerts and status updates to both clients and management.
  • Coordinate critical client issues and new product/system implementations.
  • Monitor performance and ensure adherence to operational processes, including incident resolution and continual service improvement.
  • Prepare and maintain technical documentation to ensure clarity and accuracy.
  • Identify and provide training for analysts and clients as needed.
  • May lead or participate in defined project activities.
  • Initiate process improvements for both internal and external clients.


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