Field Technician

7 days ago


Summerville, United States CompuCom Systems Inc Full time

Overview

CompuCom Systems, Inc. is a leading provider of end-to-end IT managed services, empowering businesses to thrive in the digital age. As a Field Technician, you will play a critical role in delivering exceptional technical support to our national home improvement retail client, ensuring they receive the best possible service in the industry.

Key Responsibilities

  • Provide unparalleled technical support to clients, resolving IT/Data problems promptly and efficiently.
  • Travel within a designated radius, up to 125 miles daily, to ensure timely support and resolution.
  • Understand and apply AC/DC and backup power concepts to resolve technical issues.
  • Familiarize yourself with various operating systems, including Windows OS, OSX, and Linux/Unix.
  • Manage triage, troubleshooting, and resolution of client IT equipment issues.
  • Occasionally work at heights of 20' to 25', with lift equipment training provided.
  • Document efforts, issues, and resolutions, closing cases/tickets daily.
  • Experience desired in copper and fiber cabling, as well as various terminating connectors.
  • Insight into POS, PC, Printers, Thin Clients, AP's, Servers, and Network switch equipment.

Requirements

  • One year of IT technical support experience.
  • CompTIA A+ certification (required).
  • Able to lift 50 lbs.
  • Net+ CompTIA certification preferred.
  • Driver's License (required).

Benefits

  • Health Insurance (Medical, Dental, Vision).
  • Basic Life/AD&D.
  • Employee Assistance Program.
  • Paid Holidays.
  • Paid Time Off.
  • 401(k).
  • FSA/HSA Pre-Tax Benefits.
  • Discounts.
  • Life/Disability Plans.

Equal Employment Opportunity

CompuCom Systems, Inc. is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.


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