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Senior Premier Relationship Manager

2 months ago

Bensenville, Illinois, United States BMO Financial Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Premier Relationship Manager to join our team at BMO Financial Group. As a key member of our organization, you will be responsible for building and managing a portfolio of mass affluent clients across multiple branch locations.

Key Responsibilities
  • Proactively build and manage a portfolio of mass affluent clients to uncover financial needs and provide meaningful solutions.
  • Act as the primary client contact to provide exceptional customer service and ensure compliance with regulatory and compliance policies.
  • Work collaboratively with market, BMO partners, and the community to build relationships and deliver a desired customer experience.
  • Use a consultative sales process to develop strong customer relationships and act as a trusted advisor and primary point of contact.
  • Proactively work with assigned customer portfolio to uncover needs, provide solutions, and identify additional sales opportunities.
  • Makes key recommendations on products, pricing, and services, and links customers to business partner experts based on key financial decisions.
  • Achieve results and meet sales targets by acquiring new assets from existing client portfolio and new client acquisition.
  • Proactively work with branch business partners to identify existing customers that meet the target profile and create a calling plan.
  • Review credit applications to ensure sound credit granting principles and recommend remedies to maintain acceptable asset and credit quality.
  • Execute quality customer review meetings for retention and relationship expansion purposes.
  • Actively participate in the community to identify prospects through relationship building efforts and identify centers of influence.
  • Provide individual and group training to mentor and coach branch personnel to enhance their knowledge and skills around the mass affluent client.
  • Educate clients about available digital options for conducting banking transactions and provide guidance in the use of digital and self-serve technologies.
  • Liaise between clients and various departments across the organization to provide product support and diagnose and solve problems within given rules.
  • Follow security and safeguarding procedures and apply due diligence in accordance with Bank's policies and ethical standards for the prevention of loss due to fraud, robbery, counterfeiting, money laundering, or defalcation.
  • Maintain the confidentiality of customer and Bank information in compliance with Bank policies and procedures.
  • Identify risks and take appropriate actions, including all documentation and other regulatory requirements to maintain operational integrity.
  • Monitor individual exception reports and take action to remove exceptions.
  • Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Execute work to deliver timely, accurate, and efficient service.
Requirements
  • Typically between 4-6 years of relevant experience; post-secondary degree in related field of study preferred, not required.
  • 7+ years of experience in a financial services organization with knowledge of banking products, services, pricing, and profitability.
  • Required: SIE Exam, Series 6, Series 63, Life & Health licenses (if licenses not currently held, required within six months of role start date).
  • Advanced understanding of deposit, loan (including mortgage) and banking products and practices, cash flow analysis, lending process and directives, credit risk policies and standards, supporting processes, applicable legal and regulatory requirements, and Bank policies.
  • Excellent understanding of brokerage and insurance products.
  • Excellent knowledge of business services, including retirement plans, business banking solutions, insurance, and succession planning – required.
  • Excellent understanding of personal trust and investment management – required.
  • In-depth knowledge of client portfolio management.
  • Technical proficiency gained through education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem-solving skills - In-depth.
  • Influence skills - In-depth.
  • Data-driven decision making - In-depth.
What We Offer

We offer a competitive salary of $104,000.00, a comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.

BMO Financial Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process.