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Client Support Specialist
2 months ago
Position Overview:
The Client Support Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues effectively.
Key Responsibilities:
The following outlines the primary duties associated with this position. Additional tasks may be assigned as necessary:
- Exhibits a strong customer-centric approach, ensuring the needs of both internal and external clients are met.
- Delivers precise and comprehensive information based on claims protocols and regulatory timelines.
- Verifies the status of policy coverages and generates relevant risk assessments.
- Conducts follow-up communications with clients, including insured parties, claimants, brokers, and service providers to gather essential information or provide updates.
- Timely relays critical information or documentation to the appropriate adjuster or management team.
- Maintains high performance standards, taking ownership of tasks and responsibilities.
- Interacts positively and respectfully with all team members, demonstrating enthusiasm and support for the organization and its objectives.
- Makes informed, logical decisions that contribute to the overall success of the organization.
- Adapts effectively to various styles and situations.
- Engages actively in teamwork, innovation, quality improvement, and achieving positive results.
Required Skills and Qualifications:
The following qualifications are essential for this role:
- Strong time management abilities to prioritize tasks effectively and meet departmental objectives.
- Exceptional verbal and written communication skills.
- Proficient in computer applications across multiple platforms.
- Minimum typing speed of 30 words per minute.
- High School diploma or equivalent educational background.
- Completion of a probationary period and relevant training programs is required.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Effective verbal and written communication skills are a must.
Preferred Qualifications:
While not mandatory, the following skills are desirable:
- Fluency in both English and Spanish.
- At least one year of experience in the auto insurance sector.
- A Bachelor’s degree or equivalent combination of education, training, and work experience.
Equal Opportunity Employer:
Direct Auto Insurance is committed to providing equal employment opportunities to all individuals, including veterans and those with disabilities. All qualified candidates will be considered for employment without regard to any legally protected characteristics.
For individuals requiring assistance or accommodations during the application process, please reach out to the main office for support.
