Field Service Manager

3 weeks ago

Irving, Texas, United States Hyosung America Full time
Job Summary

The Field Service Manager will be responsible for overseeing the day-to-day operations and profitability of their assigned territory and Field Service Engineers. This role requires strong leadership and management skills to ensure that daily tasks are met based on customer contractual requirements or SLA (Service Level Agreements).

Key Responsibilities
  • Manage the installation, repair, software loading, and maintenance of ATMs or other products in a defined geographic territory.
  • Optimize Field Service Engineers' schedules to ensure adequate service coverage within the defined territory of service while maintaining targeted cost control.
  • Ensure that best-in-class services are delivered to customers by all field members.
  • Use data to perform root-cause analysis and focus on customer or financial impacts to the business.
  • Schedule Field Service Engineers for all installation activities and projects.
  • Manage Field Service Engineers' PTO and flex days scheduling.
  • Monitor and meet Service Level Agreements for customers.
  • Establish excellent relationships with bank staff and all vendors.
  • Accountable for inventory.
  • Review and approve time cards and field expense reports.
  • Complete assigned tasks given by RSM or applicable NHA staff member.
  • Work independently with minimal supervision.
  • Maintain company property in good working condition.
  • Maintain a valid driver's license.
  • Responsible for company credit card.
Requirements
  • Bachelor's degree in a relevant field or 5-8 years of field management or supervisor experience.
  • Knowledgeable in the technology services business.
  • Ability to travel to other areas of the country.
  • Excellent interpersonal skills for developing NHA FSEs.
  • Possess excellent written and verbal communication skills.
  • Team player must be able to foster a cohesive environment across all channels.
  • Create and maintain a positive working environment and relationship with both internal and external customers.
  • Possess performance management skills and follow HR processes.
  • Self-motivated person with a positive attitude.
  • Have good analytical and organizational skills.
  • Ability to manage a P&L.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the responsibilities of the job, the employee is required to talk and hear.
  • The employee is often required to sit and use their hands and fingers to handle or feel.
  • The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Employee must be able to lift 50lbs without assistance. May be asked to lift up to 80lbs with assistance of machinery or helper.
  • Vision abilities required to perform this job include close vision.
Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee may be occasionally exposed to moving mechanical parts and vehicles.
  • The noise level in the work environment is usually quiet to moderate.
  • The passage of employees through the work area is average and normal.
  • This position is a high-security position, and may pose a risk of exposure to criminal elements. Proper security training and awareness is required.

  • Field Service Dispatch Manager

    7 hours ago

    Irving, Texas, United States RDO Equipment Full time

    Job Title: Field Service Dispatch ManagerThis role is responsible for leading the field service team to ensure customer satisfaction and drive sales. The ideal candidate will have previous experience in service supervisory or dispatching roles and possess excellent customer service skills.Key Responsibilities:Collaborate with Service Operations Managers to...

  • Data Specialist

    4 weeks ago

    Irving, Texas, United States EverCommerce Solutions Inc. Full time

    Job Summary:We are seeking a highly skilled Data Specialist to join our team at EverCommerce Solutions Inc. as a Data Specialist - Field Service Management. This role will be responsible for managing and analyzing data for our Service Fusion platform, ensuring the accuracy and integrity of our customer's business data.Key Responsibilities:Extract, transform,...

  • Field Service Technician

    2 weeks ago

    Irving, Texas, United States Canon Solutions America, Inc. Full time

    About the RoleCanon Solutions America, Inc. is seeking a skilled Field Service Technician to deliver exceptional customer experiences and maintain the highest level of service standards. As a Field Service Technician, you will be responsible for the routine maintenance of Canon-supported products, ensuring they operate efficiently and effectively.Your...

  • Field Service Technician

    4 days ago

    Irving, Texas, United States Canon Solutions America Full time

    About the RoleWe are seeking a skilled Field Service Technician to join our team at Canon Solutions America. As a Field Service Technician, you will be responsible for delivering exceptional customer service and technical support to our clients. Your primary focus will be on providing efficient and accurate maintenance and repair services for our customers'...

  • Field Service Technician

    2 weeks ago

    Irving, Texas, United States Xerox Full time

    About the RoleXerox is seeking a skilled Field Service Technician to join our Technical Services division. As a key member of our team, you will be responsible for delivering exceptional service to our clients, managing call resolve issues, and performing repairs and maintenance on large-scale production equipment.Key ResponsibilitiesOffer outstanding...

  • Field Service Technician

    2 weeks ago

    Irving, Texas, United States Canon Solutions America, Inc. Full time

    About the RoleCanon Solutions America, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver exceptional experiences and elevated efficiency within the routine maintenance of Canon-supported products. As a key member of our team, you will be responsible for providing efficient, responsive, and accurate...

  • Field Service Technician

    1 week ago

    Irving, Texas, United States Xerox Full time

    About the RoleXerox is seeking a skilled Field Service Technician to join our Technical Services division. As a key member of our team, you will be responsible for delivering exceptional service to our clients, managing call resolve issues, and optimizing customer satisfaction.Key ResponsibilitiesOffer outstanding service to our clients, ensuring timely and...

  • Field Service Technician

    2 weeks ago

    Irving, Texas, United States Canon Solutions America, Inc. Full time

    About the RoleCanon Solutions America, Inc. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for delivering exceptional customer service and technical support to our clients. You will work closely with our customers to identify and resolve technical issues, ensuring that our products are...

  • Field Service Technician II

    2 weeks ago

    Irving, Texas, United States Canon Solutions America, Inc. Full time

    About the RoleWe're seeking a skilled Field Service Technician II to join our team at Canon Solutions America, Inc. As a key member of our production equipment support team, you will be responsible for diagnosing and repairing complex technical issues with our customers' equipment.Your ImpactDiagnose and repair technical issues with production equipment...

  • Field Service Technician II

    4 weeks ago

    Irving, Texas, United States Christus Health Full time

    Job SummaryThe Field Services Technician II is a key member of our team, responsible for delivering high-quality, cost-effective solutions to our end-users. This role involves the installation, configuration, and maintenance of workstation and peripheral equipment, as well as the resolution of problems reported by our Customer Support Center.Key...

  • NetSuite Administrator and Architect

    2 weeks ago

    Irving, Texas, United States RailPros Field Services Full time

    Job SummaryRailPros Field Services is seeking a highly skilled NetSuite Administrator and Architect to lead the administration, design, implementation, and support of NetSuite ERP applications across Finance and Accounting, Operations, HR, IT, and enabling functions.Key ResponsibilitiesSupport NetSuite initiatives to enhance internal controls, increase audit...

  • Field Service Technician

    1 week ago

    Irving, Texas, United States Holt Group Inc Full time

    Job Title: Field Service Technician - EngineHolt Group Inc is seeking a highly skilled Field Service Technician - Engine to join our team. As a Field Service Technician - Engine, you will be responsible for providing high-quality rebuilds and repairs on heavy equipment and commercial engines in a field environment.Key Responsibilities:Provide high-quality...

  • Residential Property Inspector

    2 weeks ago

    Irving, Texas, United States GIS Field Services Full time

    {"Job Title": "Residential Property Inspector", "Job Description": "Job SummaryGIS Field Services is seeking a skilled Residential Property Inspector to join our team. As a Residential Property Inspector, you will be responsible for conducting drive-by inspections of residential properties to verify occupancy and report general property conditions.Key...

  • Field Service Staging Technician

    4 weeks ago

    Irving, Texas, United States Randstad Full time

    Randstad - Maintenance Mechanic Role Overview As a Field Service Staging Tech at Randstad, you will be responsible for installing, programming, and configuring two-way radio system components, repeaters, receive multicouplers, combiners, antenna systems, power systems, and dispatch equipment for P25 and Analog LMR systems. Key Responsibilities: * Install...

  • Field Service Staging Technician

    2 weeks ago

    Irving, Texas, United States Randstad Full time

    Job SummaryRandstad is seeking a skilled Field Service Staging Tech to join our team. As a key member of our team, you will be responsible for installing, programming, and configuring two-way radio system components, repeaters, receive multicouplers, combiners, antenna systems, power systems, and dispatch equipment for P25 and Analog LMR systems.Key...

  • IT Service Management Lead

    2 weeks ago

    Irving, Texas, United States Syntricate Technologies Full time

    ITSM Lead Job DescriptionAt Syntricate Technologies, we are seeking an experienced ITSM Lead to join our team. The successful candidate will be responsible for leading the implementation of IT service management best practices across the organization.Key Responsibilities:Develop and implement IT service management strategies to improve service quality and...

  • Information Services Manager

    4 weeks ago

    Irving, Texas, United States Christus Health Full time

    Christus Health is seeking a highly skilled Manager Information Services to lead the implementation, support, and strategy for content within designated programs. The ideal candidate will have a strong background in healthcare operations, proven communication and problem-solving skills, and experience in managing teams and projects. Key responsibilities...

  • Information Services Manager

    4 weeks ago

    Irving, Texas, United States Christus Health Full time

    Christus Health is seeking a highly skilled Manager Information Services to lead the implementation, support, and lifecycle management of content within designated programs. The ideal candidate will have a strong background in healthcare operations, proven communication and problem-solving skills, and experience in managing teams and projects. Key...

  • Field Project Manager

    3 weeks ago

    Irving, Texas, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Field Project Manager to oversee the installation, commissioning, and functional testing of access doors at a major airport. This is a 6-month contract-to-hire opportunity with a competitive hourly rate of $50-$55.Key ResponsibilitiesLead a team of installers and technicians to ensure timely and efficient completion...

  • Information Services Manager

    4 weeks ago

    Irving, Texas, United States Christus Health Full time

    Job SummaryWe are seeking a highly skilled Information Services Manager to lead our team in implementing, supporting, and managing content within our designated programs. The successful candidate will have a strong background in healthcare operations, proven communication and problem-solving skills, and the ability to drive process improvement in the...