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Field Service Technician II
2 months ago
The Field Services Technician II is a key member of our team, responsible for delivering high-quality, cost-effective solutions to our end-users. This role involves the installation, configuration, and maintenance of workstation and peripheral equipment, as well as the resolution of problems reported by our Customer Support Center.
Key Responsibilities- Problem Solving: Effectively assess, diagnose, and resolve basic configuration and hardware problems, ensuring minimal downtime and maximum productivity.
- Workstation Software: Install, configure, and maintain operating system software on client workstations, providing support for basic features of application software.
- Workstation Hardware: Install, configure, and maintain hardware for client workstations, including processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives.
- LAN Administration: Stop and restart services, shutdown and restart operating system software on Windows NT, 2000, and Novell servers.
- Network Administration: Telnet to local LAN switches and Hubs, activate ports for workstations and printers.
- Telecom: Assist in the support and maintenance of telecommunication systems, ensuring reliable connectivity to the desktop.
- Desktop Hardware and Software: Install, configure, and maintain hardware and software, ensuring optimal performance and functionality.
- Communications: Demonstrate strong communication and human relationship skills, providing excellent customer service and support.
- Inventory Management: Track and document hardware and software inventory, ensuring accurate records and efficient resource allocation.
- Standards: Install, configure, and maintain standards associated with workstation and peripheral procedures and documentation.
- Policies and Procedures: Follow established policies, procedures, and standards defined by the department, ensuring compliance and consistency.
- Vendor Management: Contact vendors regarding service issues, receiving support information or assistance as instructed by the supervisor.
- Documentation: Produce and maintain technical documentation on assigned systems, ensuring accurate and up-to-date records.
- Reporting: Produce required department reporting associated with projects assigned by the manager and problems assigned through help desk queues.
- Project Management: Execute priorities, understand business applications, answer technical questions, and perform assigned tasks, serving as a resource to the project team.
- Teamwork: Maintain and demonstrate good teamwork on assigned projects, ensuring collaborative and effective outcomes.
- Customer Service: Provide effective customer service, being courteous, polite, and friendly toward others at all times, acknowledging customers immediately to determine their needs and resolve issues or requests.
- High School Diploma
- 1-3 years of experience
Work Type: Full Time
