Banking Professional

5 days ago


Gainesville, Florida, United States South State Full time
Job Title: Floating Teller

As a key member of the SouthState team, the Floating Teller plays a vital role in providing exceptional customer service and financial solutions to individuals, families, and businesses in the Southeast.

Key Responsibilities:
  • Deliver gold-standard customer service, ensuring timely and accurate transactions, and resolving customer inquiries with professionalism and empathy.
  • Develop a strong understanding of banking products and services, including features, benefits, and regulations, to effectively communicate with customers and identify their needs.
  • Assess and manage risks associated with job functions, ensuring compliance with banking regulations, including Regulation CC and the Bank Secrecy Act.
  • Collaborate with colleagues to achieve business goals, including expanding customer relationships through referrals and self-service options.
  • Perform teller duties, including processing transactions, maintaining a neat and orderly work area, and assisting with training new tellers.
Requirements:
  • Minimum 18 months of customer service/sales experience
  • Teller duties only
  • May be assigned to work at any branch within the region
  • Other duties as assigned
Qualifications:
  • High School diploma or equivalent
  • Cash handling, sales, and customer service experience
  • Previous banking experience preferred
Training and Development:
  • The SouthState Way New Team Member Orientation
  • Teller Foundations
  • All assigned Regulatory Compliance Training
  • Acknowledgement of all policies through DocuSign as assigned
Physical Demands:
  • Ability to lift up to 50 pounds
  • Ability to stand and/or sit for long periods of time
  • Effective access and interpretation of information on computer screens, documents, reports, and cash denominations


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