IT Service Desk Manager

3 days ago


Macon, Georgia, United States Macon-Bibb County, GA Full time
Job Summary

The IT Service Desk Manager is responsible for overseeing the daily operations of the service desk, ensuring that all technical issues are resolved efficiently and effectively. This role requires strong leadership and communication skills, as well as the ability to analyze complex technical problems and develop effective solutions.

Key Responsibilities
  • Manage and coordinate the service desk team to ensure that all technical issues are resolved in a timely and efficient manner.
  • Develop and implement policies and procedures to ensure that the service desk is operating effectively and efficiently.
  • Provide technical support and guidance to the service desk team to ensure that they have the necessary skills and knowledge to resolve technical issues.
  • Collaborate with other departments to ensure that the service desk is aligned with the overall goals and objectives of the organization.
  • Develop and manage the service desk budget to ensure that it is operating within budget.
  • Identify and implement opportunities for process improvements to increase efficiency and effectiveness.
  • Develop and maintain relationships with vendors and external partners to ensure that the service desk is receiving the necessary support and resources.
  • Ensure that all service desk activities are in compliance with organizational policies and procedures.

Requirements

The IT Service Desk Manager should have a bachelor's degree in a related field and at least 5 years of experience in a service desk or technical support role. The ideal candidate will have strong leadership and communication skills, as well as the ability to analyze complex technical problems and develop effective solutions. Additionally, the candidate should have experience with service desk software and tools, as well as the ability to manage a team and prioritize tasks effectively.

What We Offer

Macon-Bibb County, GA offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401-A retirement plan. The county also offers a flexible work environment and opportunities for professional growth and development.

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