Part Time Guest Service Representative
2 days ago
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
Job SummaryThe Guest Service Representative position is responsible for providing an exceptional shopping experience for our guests. This role involves leading a team of associates, overseeing guest service operations, and ensuring a positive guest experience.
Key Responsibilities- Reinforce Festival culture and exceptional guest service expectations to all Guest Service associates.
- Oversee all Guest Service associates, including Service Desk, Cashiers, Baggers, and Cart Runners.
- Utilize leadership tools to develop and train associates.
- Communicate department priorities and delegate responsibilities to the Guest Service team.
- Lead by example to ensure Guest Service operating procedures are known and adhered to.
- Ensure Guest Service cleanliness, maintenance, and sanitation.
- Direct guests into lanes, monitor BOB, unload carts, answer questions, respond to lights, and complete overrides as needed.
- Present themselves as a manager, take ownership of guest needs, and utilize LAST.
- Act in a professional manner at all times, projecting a cooperative and helpful attitude.
- Determine where Guest Service staff is needed throughout the day and direct them to that location to maintain efficient Guest Service operations.
- Ensure proper staff levels by calling in additional staff to cover call-ins or additional business.
- Strictly enforce child labor laws, relieving minor employees to clock out for breaks, lunches, and at the end of their shift.
- Adjust daily schedule to actual sales, items, and guest projections to maintain 100% productivity.
- Communicate immediately with Shift Managers when assistance is required and when the CSR is on a lane.
- Open additional lanes to accommodate business and guest traffic.
- Communicate tardiness and absences through effective use of CSR Shift Report.
- Hold associates accountable for non-compliance with Guest Service and store policies.
- Monitor cart levels and efficient cart running to ensure availability of all carts.
- Minimum availability of 24 hours a week with a minimum of 6 hours per day during available days.
- Ability to deal tactfully and effectively with guests and all personnel.
- Excellent communication and interpersonal skills, including an effective negotiation style.
- Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities.
- Strong teamwork skills with the desire to train and educate others within the organization.
- Exceptional oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
- Thorough understanding of all safety requirements and company safety policies.
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