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Senior Value Consultant

2 months ago

Chicago, Illinois, United States ServiceNow Full time
Job Overview

Company Overview:
ServiceNow, established in 2004 in San Diego, California, has evolved into a global leader in delivering innovative AI-driven solutions. With a clientele exceeding 8,100 organizations, including a significant portion of the Fortune 500, our cloud-based platform integrates people, systems, and processes to facilitate smarter and more efficient operations.

Role Responsibilities:

In this position, you will:

  • Customer Engagement:
    • Conduct in-depth workshops with prospective and current clients to identify their objectives and challenges.
    • Document insights and propose tailored solutions to align with client goals.
    • Produce high-quality deliverables that outline strategic agreements, multi-year plans, and comprehensive business cases to support decision-making.
    • Assist clients in estimating the value of ServiceNow implementations and validate the realized benefits post-deployment using our methodologies.
  • Sales and Client Success Strategy:
    • Collaborate with sales and customer success teams to formulate strategic approaches for regional accounts.
    • Provide expert guidance in assessing and prioritizing accounts and strategies.
    • Deliver comprehensive advice on business outcomes and value realization throughout the project lifecycle.
  • Thought Leadership:
    • Identify opportunities to create new intellectual property, including best practices and workshops.
    • Enhance existing methodologies and frameworks.
    • Support ServiceNow teams in adopting a consulting approach to sales.
Qualifications:

To excel in this role, you should possess:

  • Over 7 years of relevant experience in management consulting with a focus on cloud technologies or as a strategy manager in a technology firm.
  • Experience in executive roles related to digital transformation initiatives or enterprise software implementations.
  • Ability to navigate industry trends across sectors such as Financial Services, Telecommunications, Manufacturing, and Retail.
  • Strong presentation skills, including public speaking and meeting facilitation.
  • Established connections with executives in relevant regions.
  • A professional demeanor combined with humility.
  • Analytical and financial acumen.
  • A collaborative mindset and enjoyment of teamwork.
  • Willingness to travel up to 40% as needed.

Inclusivity Statement:
We value diverse backgrounds and experiences, encouraging all candidates to apply, even if they do not meet every qualification.

Additional Information:

Work Flexibility:
ServiceNow promotes flexibility and trust in our work environment, offering various work personas based on job requirements.

Equal Opportunity Employment:
ServiceNow is committed to equal opportunity, considering all qualified applicants without regard to any protected category.

Accessibility Accommodations:
We strive to ensure an inclusive experience for all candidates. If you require assistance during the application process, please reach out for support.

Export Control Compliance:
For roles requiring access to controlled technology, employment is contingent upon obtaining necessary export control approvals.