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Customer Service Specialist

2 months ago

Loveland, Colorado, United States Loveland Buick GMC Full time

At Loveland Buick GMC, our mission is to foster an outstanding atmosphere for both our clients and team members, ensuring the ongoing prosperity and development of all parties involved. Together, we strive to enhance our dealership and the community we serve, creating a workplace that is second to none in quality, integrity, and service.

WE PROVIDE:

  • Compensation based on experience
  • Comprehensive Medical, Dental, Vision, and Life Insurance
  • Paid Time Off
  • Closed on Sundays
  • Positive Work Environment
  • Supportive Culture
KEY RESPONSIBILITIES:
  • Execute tasks outlined in the repair order efficiently and in line with dealership protocols
  • Utilize diagnostic tools and specialized service equipment to test components and systems; conduct vehicle test drives
  • Diagnose, maintain, and repair automotive systems
  • Engage directly with the Service Advisor to keep customers informed about any additional services required. Complete a thorough online multi-point inspection report
  • Perform warranty repairs according to manufacturer specifications
QUALIFICATIONS:
  • Quick learner
  • Exceptional written and verbal communication abilities
  • Strong customer service orientation
  • Team-oriented mindset
  • Proficient with computers
  • Valid driver's license
ADDITIONAL RESPONSIBILITIES:
  • Welcome customers promptly
  • Gather customer and vehicle details
  • Accurately report all vehicle issues as described by the customer
  • Assess and recommend necessary maintenance based on vehicle age, mileage, and history
  • Prepare a precise and complete estimate for labor and parts
  • Set follow-up timelines
  • Track the progress of each vehicle throughout the day, providing regular updates to customers
  • Ensure the final invoice aligns with the work completed on the repair order
  • Clarify all completed services and charges to customers
ADDITIONAL QUALIFICATIONS:
  • Demonstrated history of achieving high Customer Satisfaction
  • Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is essential
  • Above-average energy and enthusiasm
  • Commitment to a long-term career with a growing organization
  • Integrity, both personally and professionally
  • Experience with ADP systems is advantageous

Loveland Buick GMC is an equal opportunity employer that values diversity. All employment decisions are based on qualifications, work experience, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.