Customer Service Engineer
4 weeks ago
We are seeking an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The ideal candidate will have a strong background in IT support and customer service, with the ability to quickly respond to end-user requests and diagnose problems.
Key Responsibilities- Provide technical support to customers via phone, email, and in-person
- Diagnose and resolve technical issues with computer systems and equipment
- Assist in delivering both remote and desk-side technical support
- Perform routine system administration tasks and logging data in system admin logs
- Monitor open tickets in VA's ServiceNow customer incident ticketing system
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline
- 2+ years of relevant experience
- 8 years of additional relevant experience may be substituted for education
- Experience in conducting routine system administration tasks and logging data in system admin logs
- Knowledge of debugging protocols and processes
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment
- US Citizen or Green card holder
- Willing and able to get a Public Trust Suitability clearance
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, including education reimbursement and training programs.
About IT ConceptsWe are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). We are committed to fostering an inclusive workplace where all employees are treated with dignity, respect, and fairness.
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