Configuration Manager

4 weeks ago


Andrews AFB, Maryland, United States Potomac Haven Inc. Full time
Job Description

We are seeking a highly skilled Configuration Manager to support our Information System Support services for the Air National Guard Readiness Center (ANGRC). The ideal candidate will have extensive experience in configuration management within an IT environment in a DoD environment.

Key Responsibilities:

  • Maintain the integrity and traceability of configuration items within the ANGRC's information systems.
  • Develop and implement configuration management plans, topology diagrams, software management, license inventories, and change control board meetings.
  • Oversee configuration management processes, ensuring that all changes to the IT infrastructure are recorded, evaluated, authorized, and monitored.
  • Manage configuration management databases (CMDBs) and other configuration management tools.
  • Coordinate hardware, software, and infrastructure changes with the Functional and Program Managers as required.
  • Collaborate with IT teams to assess the impact of configuration changes and to ensure that changes are implemented smoothly and without disruption to services.
  • Conduct configuration audits to verify that configurations match the approved baseline and to identify any unauthorized changes.
  • Ensure that all IT infrastructure changes are recorded and that the current and historical configurations of all configuration items are accurately documented.
  • Provide training and support to IT staff on configuration management best practices.
  • Adhere to Acceptable Quality Levels (AQLs) and Performance Requirements Summary (PRS) per the contract.
  • Produce accurate and timely documentation of all configuration changes.
  • Develop and implement configuration management policies, procedures, and a configuration management plan based on industry (e.g., ISO 20000, ITSM) and DoD standards.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 7 years of relevant work experience.
  • Professional certifications in configuration management such as Certified Configuration Manager (CCM) or equivalent.
  • Proficiency in using configuration management databases (CMDBs) and tools.
  • Extensive experience in configuration management within an IT environment in a DoD environment.
  • Experience in a government or military setting is preferred, with a strong understanding of operational continuity requirements.
  • Excellent communications (both written and spoken) including customer support.
  • A high level of security clearance is required for this position, given the sensitive nature of the equipment and information handled. Must possess an active Secret security clearance.


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