Visitor Center Guest Experience Intern

2 weeks ago

Lawrenceburg, United States Four Roses Distillery LLC Full time
Job DescriptionJob DescriptionAre you a college student looking for an opportunity to gain real world exposure to hospitality and marketing functions within the Bourbon Industry? Apply to our Visitor Center Guest Experience Internship and join our dedicated team committed to creating lasting memories for our guests.

Title: Visitor Center Guest Experience Intern

Report To: Supervisor, Distillery Visitor Center (VC)

Position Type: Part Time, Non-Exempt


Introduction

The Visitor Center (VC) Guest Experience Intern is expected to provide an overall exemplary experience to every guest, and focuses primarily on retail, ticketing, general hospitality functions, and providing guest experiences (tours and tastings) for the VC. The VC Guest Experience Intern reports directly to the Supervisor, Distillery VC/ Lead Guest Experience Host, Distillery VC (in Supervisor’s absence or as notified) and indirectly to the Manager, Guest Experience for the overall internship experience.

Summary/Objective

The VC Guest Experience Intern will participate in a 6-month internship program where they will gain real world experience/ exposure to hospitality and marketing functions within the Bourbon Industry. To ensure a well-rounded experience the Intern will also prepare a guest experience presentation to the leadership team at the end of the internship. The VC Guest Experience Intern will uphold our commitment to excellence, maintain and disseminate approved information readily, maintain the visual standards of the brand and provide knowledge to our guests through approved communication and procedural guidelines as if they were an employee. They will provide necessary support for various VC daily functions. The VC Guest Experience Intern will maintain in-depth knowledge of our inventory and Bourbon, and have basic knowledge of the brand, history and products, to be provided on a continuing basis, in addition to basic knowledge of the Bourbon Tourism, Hospitality and Retail industries.

Major Responsibilities -

Tours, Tastings & Experiences

  • Host guided tours and/or tasting experiences for guests daily, delivering an enjoyable, interactive & informative experience.
  • Act as an ambassador of the brand at all times, sharing passion for the product through education and enthusiasm.
  • Strive to achieve personal and Team NPS target scores.
  • Disseminate consistent, approved information as provided through the training process to guests.
  • On average, host 6 experiences per day, however more or less may be required.
  • On a rotating schedule basis, craft cocktails and provide exemplary service in Bar 1888.
  • Assist with additional on-site events or experiences as directed.

Customer Service and Hospitality

  • Provide a high-end hospitality experience from greeting to departure for every guest or internal customer.
  • Engage with guests in a variety of settings- in person, via phone or other forms of company communication- refer to appropriate FR personnel as necessary.
  • Take and process reservation requests and assist walk in guests with ticket sales.
  • Follow Four Roses Customer Service Strategy. Uphold Four Roses Commitment to Responsible Practices.
  • Assist customers on sales floor with questions, cross-sell and promote as necessary and be available for guest inquiry. Strive to achieve company directed team goals.
  • Act as a concierge to Four Roses Guests, providing helpful information and answering questions.
  • Maintain a positive, friendly, and helpful attitude to exceed guest expectations.
  • Manage guest dissatisfaction swiftly & discreetly. Resolve outstanding issues with the support of Supervisor/Lead when necessary.
  • Support internal requests as needed to cross-collaborate with other departments.

Retail Functions

  • Cash handling/ retail and ticket sales.
  • Opening and closing duties to include drawer activation/ reconciliation; restocking; bourbon count. Supply inventory, bar setup etc.
  • Maintain visual and brand standards for visitor center.
  • Process merchandise e-commerce orders and operate engraving equipment.

Project Work

  • The Four Roses Internship will an include a comprehensive project target directly relating to the hospitality and experiential marketing aspects of the Visitor Center.
  • The VC Intern will have opportunity to meet with Department Leaders across the organization to learn more about each area.
  • The project duration will extend from start date to be presented to our Leadership Team to gain valuable real-world experience before the internship has concluded.

Minor Responsibilities -

Support Functions

  • Provide logistical support for: experience set up, strike down, guest traffic control, responsibility practice, cocktails, media/audio, or any other function as necessary.
  • Assist with sanitation of audio equipment, tasting supplies or space as needed.
  • Support any additional Visitor Center projects as requested.
  • Occasionally support transfers between locations or fulfil additional requests for business needs.

Inventory Processing

  • Accurately count in/ receive new inventory.
  • Assist with pricing, organization, and stocking.
  • Maintain and communicate supply inventory needs to Management.
  • Participate in inventory cycle counts.

Sales Promotion & Cross-Functional Initiatives

  • Participate in various marketing events as needed.
    • Assists in Marketing related functions and activities as necessary
    • Event setup/ special projects as required

Other Job Duties -

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications -

A. Required Competencies
  • Must have availability to work -
    1. Average 20-28 hrs./ week unless otherwise needed or agreed upon.
    2. Occasional extended hours/ nights or weekends and special projects or events may be necessary.
    3. Schedules are subject to change according to business need.
  • Adhere to brand standards in product discussion with guests and to tour and tasting procedures per policy or as directed by a Supervisor or Lead Host.
  • Complete STAR training and follow responsibility practices without exception.
  • Positive, trustworthy, genuine character with excellent reputation.
  • Displays outstanding organizational, interpersonal and (verbal/written) communication skills.
  • Highly organized; handle multiple projects simultaneously.
  • Strong communication and interpersonal skills.
  • Self- starter with team-oriented work directive.
  • Excellent attendance and punctuality.
  • Pleasant, friendly, and courteous attitude.
  • Well-kept physical appearance and hygiene.
  • Excellent collaborator, builds teams, and strengthens relationships.

B. Required Education and Experience

  • High school diploma or GED
  • Must be at least 21 years old,
  • Current college student in a business, marketing, hospitality, or related degree program,
  • Computer and software proficiency including strong knowledge of MS Office (Excel, Word, PowerPoint, Access). Ability to adapt to POS, reservation software and inventory management system,
  • Successful completion of background check and drug screens,
  • Clean driving record and active driver’s license,

  • Visitor Center Guest Experience Intern

    1 month ago

    Lawrenceburg, United States Four Roses Distillery LLC Full time

    Job DescriptionJob DescriptionAre you a college student looking for an opportunity to gain real world exposure to hospitality and marketing functions within the Bourbon Industry? Apply to our Visitor Center Guest Experience Internship and join our dedicated team committed to creating lasting memories for our guests. Title: Visitor Center Guest Experience...

  • Guest Experience Hospitality Associate

    2 weeks ago

    Lawrenceburg, United States Four Roses Distillery LLC Full time

    Job DescriptionJob DescriptionHOSPITALITY ASSOCIATE $16.46/ HR.Four Roses Distillery, Lawrenceburg KY Full Time, Temp to Hire after 90 days*Enjoy meeting new people, building relationships, and working with a fun team of dedicated members? We invite you to join our diverse Team of passionate bourbon enthusiasts as we share the story of Four Roses with new...

  • Guest Experience Host I

    2 days ago

    Lawrenceburg, United States Four Roses Distillery LLC Full time

    Job DescriptionJob DescriptionGUEST EXPERIENCE HOST- TOUR GUIDE $18.65/hourFour Roses Distillery, Lawrenceburg KY Full Time, Temp to Hire after 90 days*Enjoy meeting new people, building relationships, and working with a fun team of dedicated members? We invite you to join our diverse Team of passionate bourbon enthusiasts as we share the story of Four Roses...

  • Guest Experience Host I

    4 weeks ago

    Lawrenceburg, United States Four Roses Distillery LLC Full time

    Job DescriptionJob DescriptionGUEST EXPERIENCE HOST- TOUR GUIDE $18.65/ HR.Four Roses Distillery, Lawrenceburg KY Full Time, Temp to Hire after 90 days*Enjoy meeting new people, building relationships, and working with a fun team of dedicated members? We invite you to join our diverse Team of passionate bourbon enthusiasts as we share the story of Four Roses...

  • Guest Experience Host I

    2 weeks ago

    Lawrenceburg, United States Four Roses Distillery LLC Full time

    Job DescriptionJob DescriptionGUEST EXPERIENCE HOST- TOUR GUIDE $18.65/ HR.Four Roses Distillery, Lawrenceburg KY Full Time, Temp to Hire after 90 days*Enjoy meeting new people, building relationships, and working with a fun team of dedicated members? We invite you to join our diverse Team of passionate bourbon enthusiasts as we share the story of Four Roses...

  • Hospitality Associate

    2 months ago

    Lawrenceburg, United States Wise Staffing Group Full time

    Job DescriptionJob DescriptionThe Guest Experience Host is responsible for conducting guided tours, tasting or onsite experiences (public speaking), and provide an overall exemplary experience to every guest of the Distillery Visitor Center. Hosts are to provide unparalleled guest service and representation of the brand to build a loyal fanbase through...

  • Hospitality Associate

    2 weeks ago

    Lawrenceburg, United States Wise Staffing Group Full time

    Job DescriptionJob DescriptionThe Guest Experience Host is responsible for conducting guided tours, tasting or onsite experiences (public speaking), and provide an overall exemplary experience to every guest of the Distillery Visitor Center. Hosts are to provide unparalleled guest service and representation of the brand to build a loyal fanbase through...

  • Graduate Pharmacist Intern

    1 week ago

    Lawrenceburg, United States St. Elizabeth Healthcare Full time

    Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40 Job Summary: Provide Pharmaceutical Care to patients under the supervision of an Indiana Board of Pharmacy licensed pharmacist with an emphasis on clinical monitoring, intervention and patient outcome. Orient to the department while honing dispensing and...

  • Night Auditor

    4 weeks ago

    Lawrenceburg, United States PENN Entertainment, Inc. Full time

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also...

  • Night Auditor

    2 weeks ago

    Lawrenceburg, United States PENN Entertainment, Inc. Full time

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also...

  • Patient Care Assistant

    2 weeks ago

    Lawrenceburg, United States St. Elizabeth Healthcare Full time

    Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 8 Job Summary: St. Elizabeth Healthcare is hiring a Patient Care Assistant (PCA) Intern for our TCU unit located within the Dearborn Hospital. Patient Care Assistant (PCA) Intern - TCU Shift/Hours: Part-Time - PRN/8 hours/week Job Description: The best career...

  • Quality Engineer Intern

    3 weeks ago

    Lawrenceburg, United States Four Roses Distillery LLC Full time

    Job DescriptionJob DescriptionIntroductionThe Quality Engineering Intern supports distillate production, maturation, and bottling functions through strategic projects to ensure the highest quality product is produced efficiently with a minimal environmental impact. Summary/Objective The Quality Engineering Intern is an important part of the Quality...

  • Quality Engineer Intern

    4 weeks ago

    Lawrenceburg, United States Four Roses Distillery LLC Full time

    Job DescriptionJob DescriptionIntroductionThe Quality Engineering Intern supports distillate production, maturation, and bottling functions through strategic projects to ensure the highest quality product is produced efficiently with a minimal environmental impact. Summary/Objective The Quality Engineering Intern is an important part of the Quality...

  • Quality Engineer Intern

    2 weeks ago

    Lawrenceburg, United States Four Roses Distillery LLC Full time

    Job DescriptionJob DescriptionIntroductionThe Quality Engineering Intern supports distillate production, maturation, and bottling functions through strategic projects to ensure the highest quality product is produced efficiently with a minimal environmental impact. Summary/Objective The Quality Engineering Intern is an important part of the Quality...

  • Quality Engineer Intern

    2 weeks ago

    Lawrenceburg, United States Four Roses Distillery LLC Full time

    Job DescriptionJob DescriptionIntroductionThe Quality Engineering Intern supports distillate production, maturation, and bottling functions through strategic projects to ensure the highest quality product is produced efficiently with a minimal environmental impact. Summary/Objective The Quality Engineering Intern is an important part of the Quality...

  • Quality Engineer Intern

    4 days ago

    Lawrenceburg, United States Four Roses Distillery LLC Full time

    Job DescriptionJob DescriptionPaid Internship. Most be located within the geographical area. IntroductionThe Quality Engineering Intern supports distillate production, maturation, and bottling functions through strategic projects to ensure the highest quality product is produced efficiently with a minimal environmental impact. Summary/Objective The Quality...

  • Full Time Internal Medicine Physician

    2 months ago

    Lawrenceburg, United States BAS Healthcare Locums, LLC Full time

    Location: Located just 80 miles south of Nashville, a city that provides a host of entertainment and cultural activities, including the NFL’s Tennessee Titans, the NHL’s Nashville Predators, the Grand Ole Opry, the Tennessee Performing Arts Center and unparalleled shopping and dining. Enjoy two state parks for outdoor recreation, country club with...

  • Full Time Internal Medicine Physician

    2 weeks ago

    Lawrenceburg, United States BAS Healthcare Locums, LLC Full time

    Location: Located just 80 miles south of Nashville, a city that provides a host of entertainment and cultural activities, including the NFL's Tennessee Titans, the NHL's Nashville Predators, the Grand Ole Opry, the Tennessee Performing Arts Center and unparalleled shopping and dining. Enjoy two state parks for outdoor recreation, country club with eighteen...

  • Internal Auditor

    4 weeks ago

    Lawrenceburg, United States Excelsior Executive Search Full time

    Position Title: Internal Auditor (Manufacturing Production) Reports to: Internal Audit Manager NA Direct Reports N/A Travel: 20% Job Description City: Lawrenceburg / State: IN Ever wonder how your favorite product gets to the shelf at a store? Do you like to learn about all aspects of the business? From receipt of raw materials to in process production to...

  • Internal Medicine Opportunity: Lawrenceburg, TN

    1 day ago

    Lawrenceburg, Tennessee, United States Archway Physician Recruitment Full time

    Outpatient Practice near Franklin and Nashville - 4 Day Work WeekSeeking a BC/BE Internal Medicine physician to join a thriving outpatient practice. Enjoy a 4-day work week with a quick ramp up period with a strong patient base, along with superb specialists for referrals.Recruitment Package may include: Base salary + wRVU production incentive CME allowance...