Customer Service Associate

2 weeks ago


Hermosa Beach, California, United States State Farm Insurance Full time

Job Summary: As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your key responsibilities will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services. You will also be responsible for processing policy applications, renewals, and cancellations, handling billing and payment inquiries, and resolving customer issues and complaints in a professional and efficient manner. Additionally, you will collaborate with team members to ensure customer satisfaction and maintain accurate customer records and update information as needed. Key Responsibilities:

  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed


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