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Facilities Operations Supervisor
2 months ago
Job Overview
The individual in this role will oversee a designated work team within a specific account and shift, ensuring effective management and operational efficiency.
This position entails monitoring productivity levels and ensuring customer service standards are upheld, while also guaranteeing compliance with safety, quality, and regulatory standards as mandated by the Company and its Clients.
Compensation:
$45,000 - $55,000
Work Schedule:
Evenings from 3:00 pm to 11:30 pm
Benefits:
ABM provides a comprehensive benefits package. For detailed information regarding ABM's benefits, please refer to ABM 2023 Employee Benefits | Staff & Management
Key Responsibilities:
(Additional duties may be assigned.)
1. Supervise and guide team members to perform tasks in accordance with established Standard Operating Procedures.
2. Utilize current technology to effectively track and manage work orders.
3. Ensure adherence to all ADA non-discrimination policies.
4. Maintain compliance with safety, security, quality, and regulatory standards as set forth by the Company and its Clients.
6. Provide technical support and clarify policies to aid team members in their tasks.
7. Monitor staffing levels to ensure adequacy.
8. Complete future scheduling, including days off and vacations.
9. Ensure coverage for all absences.
10. Manage employee breaks and lunches.
11. Enforce the Attendance Policy.
12. Maintain regular communication with Client representatives regarding operations.
13. Organize daily schedules.
14. Keep a daily shift report for management review.
15. Communicate with management to ensure optimal staffing levels.
16. Provide coaching, counseling, and disciplinary actions as necessary.
17. Conduct service audits.
18. Collaborate with the Safety Quality Manager to uphold safety and security protocols.
19. Set a positive and professional example for the team.
20. Ensure compliance of front-line employees with all safety, security, quality, and regulatory standards.
Supervisory Duties:
Oversee front-line employees within the designated account and shift.
Additional Information:
Physical Requirements:
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made for individuals with disabilities.The employee may be required to stand and walk for 2/3 or more of the work shift.
The individual may need to talk, hear, and use hands to handle or feel for 2/3 or more of the work shift.
Work Environment:
The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this job.
Reasonable accommodations may be made for individuals with disabilities.The work environment may have a moderate to heavy noise level.
Minimum Qualifications:
Specific knowledge, skills, and abilities: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty.
Language Proficiency:
Ability to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating procedures, and manuals.
Ability to present information clearly, both verbally and in writing, and respond to inquiries from passengers, managers, clients, customers, and the general public.
Computer Proficiency:
Basic understanding of computer software programs, including Microsoft Office.
Reasoning Skills:
Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. Ability to address problems involving several concrete variables in standardized situations.
Employees must adhere to the Company's grooming standards and display their ABM ID at all times.
Employees must comply with and enforce all guidelines and policies outlined in the ABM Employee Handbook.These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
Education:
A high school diploma or GED is required. A college degree or equivalent work experience is preferred.
General Requirements:
Must be 18 years of age or older.
