Claims Management Supervisor

5 days ago


Oak Brook, Illinois, United States First Chicago Insurance Company Full time
Job Summary

We are seeking a seasoned Claims Management Supervisor to lead our Property Damage Claims team. As a key member of our team, you will be responsible for overseeing the direct supervision of a particular Property Damage Claims unit(s).

Key Responsibilities
  • Lead and motivate a team of claims adjusters to ensure compliance with state-mandated claims handling guidelines.
  • Conduct file and diary reviews to monitor adjuster work and ensure proper documentation, fair claim settlement practices, and company quality standards.
  • Place authority levels on claim files based on investigation and approve settlement checks within authority.
  • Review reports and design procedures to improve claim settlement and customer service levels.
  • Oversee the implementation and monitoring of procedures to ensure effectiveness and compliance.
  • Determine training needs of the department and establish training programs.
  • Work with other staff members and departments to address potential concerns.
  • Develop and manage a cost-effective claim handling strategy.
  • Identify systems issues and suggest enhancements.
  • Manage administrative functions, including reviewing, directing, and assigning new losses, screening and selecting candidates, setting performance objectives, and conducting performance appraisals.
Requirements
  • 5+ years of auto liability claims experience, with supervisory experience preferred.
  • 5+ years of managing personal auto files.
  • Strong technical and administrative background in auto claims handling.
  • Ability to work independently and make decisions in accordance with company policy and procedures.
  • Good leadership, training, and development skills.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to pass written examinations required by state statutes to become a licensed claims professional.
What We Offer
  • Competitive salaries.
  • Flexible schedules.
  • Hybrid remote/in-office flexibility.
  • Commitment to training and development.
  • Medical and dental benefits.
  • Telemedicine benefit.
  • 401k with a generous company match.
  • Paid time off and paid holidays.
  • Tuition reimbursement training programs.
  • Wellness program.
  • Fun company-sponsored events.


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