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Appliance Repair Specialist

2 months ago

Charlotte, North Carolina, United States GE Appliances, a Haier company Full time
About GE Appliances

At GE Appliances, a Haier company, we're driven by a passion for innovation and a commitment to excellence. Our team of creators, thinkers, and makers come together to make "good things, for life."

The GEA Way

We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together. Our philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities:

  • We come together
  • We always look for a better way
  • We create possibilities
Job Summary

We're seeking a motivated Appliance Service Technician to conduct in-home appliance repairs. As a key member of our team, you'll be responsible for providing an excellent consumer experience during after-sales in-home service to protect, repair, and replace appliances.

Key Responsibilities
  • Conduct diagnosis and in-home repairs in consumer's homes on GEA's major appliances
  • Promote and sell GE Appliances service contracts, water filters, and other products
  • Operate assigned service van to repair locations
  • Record all activities related to repairs, routes, and other activities
  • Attend trainings, meetings, and other events as required to expand and remain a knowledgeable expert in the repair industry
  • Manage maintenance and stock inventory of assigned service van
  • Maintain high levels of customer satisfaction through the deliverance of high-quality service and meet productivity and efficiency goals as established
  • Follow safety procedures and constant awareness for personal safety and safety of others
Requirements
  • HS Diploma or General Education Degree (GED)
  • 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
  • Ability/experience diagnosing and repairing major appliances
  • Excellent customer service and communication skills
  • Ability to work a flexible schedule with some Saturdays as needed
  • Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen
  • Must have or be willing to obtain CFC Certification within 6 months
What We Offer
  • Annual wage increases and uncapped incentive opportunities
  • Service van
  • Laptop computer and Smartphone
  • Uniforms, work boots, and specialized tools
  • Medical, Dental, Vision, Life insurance on DAY ONE
  • 401K and Tuition reimbursement
  • Paid Vacation and Paid Holidays
  • Career Growth – ongoing education for those looking to expand their industry knowledge
Our Culture

We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength.

We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities. GE Appliances is a trust-based organization, and we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.