Senior Manager, Retail Workforce Optimization
3 weeks ago
We are seeking a highly skilled Senior Manager, Retail Workforce Optimization to join our team at Warby Parker. This is a critical role that will play a key part in driving our business forward.
Key Responsibilities- Develop and implement workforce optimization strategies that drive exceptional customer experiences across our retail locations.
- Design and implement insightful reporting that empowers store leadership to improve team productivity, customer experience, and labor efficiency.
- Identify and analyze scheduling trends to unlock future sales growth and opportunities.
- Cultivate a culture of payroll accountability across our store, field leadership, and corporate teams.
- Lead the creation of the operating store labor model that establishes scheduling standards and ideal staffing structures based on key store attributes.
- Determine the best workforce management technologies and tools to drive efficiencies and dynamic scheduling.
- Champion data-driven decision making by tracking, monitoring, and celebrating key performance metrics.
- Work cross-functionally to determine how departmental requests impact retail and work to find amenable solutions.
- Partner with teams and stores across the country to improve scheduling, time management, payroll, and operational processes.
We are looking for a highly analytical and strategic individual with 7+ years of experience in a highly analytic and strategic role. You should be an optimistic, high-energy problem solver who is comfortable working through uncertainty. You should also be a resourceful, proactive team player who is able to work with key cross-functional teams.
You should be a naturally curious individual who is able to question the status quo and make better, more informed decisions. You should also be a self-starter who is able to manage multiple assignments, take initiative, and work independently.
You should be a crystal-clear communicator who is able to translate data into strategic recommendations. You should also be an analytical, creative thinker who is able to focus on the details without losing sight of the big picture.
You should be a lover of data and numbers with a solid understanding of analytical tools. You should also not be on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE).
Preferred Qualifications- Experience with Looker or a similar data visualization tool.
- Previous work experience with retail, optometry, or medical care.
- Knowledge of Dayforce or a comparable workforce planning software.
Warby Parker was founded with a mission to inspire and impact the world with vision, purpose, and style. We are constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be.
We want to demonstrate that a business can scale, be profitable, and do good in the world without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.
At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren't responsibilities reserved for certain teams or leaders; the challenge of innovation is on all of our shoulders.
Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. We're happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees
We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we're all about, and our annual report outlines how we're sticking to these values.
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New York, New York, United States Warby Parker Full timeJob Title: Senior Manager, Retail Workforce ManagementWe are seeking a highly skilled and experienced Senior Manager to lead our retail workforce management team. As a key member of our operations team, you will be responsible for developing and implementing workforce optimization strategies that drive exceptional customer experiences across our retail...
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New York, New York, United States Warby Parker Full timeSenior Manager, Retail Workforce ManagementAt Warby Parker, we're reimagining the retail experience and seeking a Senior Manager, Retail Workforce Management to join our team. As a key member of our operations team, you'll be responsible for implementing workforce optimization best practices that drive exceptional customer experiences across our 160+ retail...
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