Head of Technology for Global Functions

2 days ago

New York, New York, United States Citigroup Inc Full time
Job Summary

The Head of Technology for Global Functions will play a critical role in defining and delivering technology strategy to drive continued improvement of Global Functions platforms across the firm. This includes partnering with stakeholders to ensure alignment with enterprise technology infrastructure for key business areas such as Enterprise Risk, Compliance, Controls, Enterprise Services and Public Affairs (ESPA), Citi Realty Services (CRS), Human Resources (HR), Legal, Audit, Citi Security and Investigative Services (CSIS) and Enterprise Tools and Reporting (ETR).

Key Responsibilities
  • Design, develop, and deliver a next-generation architecture for Global Functions, focusing on enterprise risk, compliance, controls, and enterprise services.
  • Build and lead a 7,000-person Functions Technology team, responsible for developing technology solutions to address complex business requirements in an agile environment.
  • Manage the technology estate aligned with 7 of Citi's EMTs, partnering with stakeholders on quarterly business reviews with the CFO and CEO.
  • Implement, enhance, and scale functions platforms (579 discrete applications) across all business lines of Citi, ensuring convergence to global consistency, standard platforms, and mitigation of key risks.
  • Manage a large technology budget of $700mm, partnering with functional financial officers to ensure appropriate funding and future out-year forecasting.
  • Understand key business challenges, desired business outcomes, and success measures for Global Functions, designing and documenting key technology enablers and complementary technology strategies.
  • Drive transformation to agile product delivery, adopting concepts such as business agility, organizing around value, and lean portfolio management.
  • Pioneer a strong engineering culture, including adoption of the CIO engineering manifesto and testing manifesto.
  • Drive developer productivity through adoption of CI/CD tooling and code completion tools such as GitHub Copilot, monitoring and improving DORA metrics for the group.
  • Manage large digital transformations and implementations, including new platform offerings, regulatory commitments, and enterprise-wide GEN AI tool adoption.
  • Lead and manage external regulator reviews and updates, representing technology.
  • Collaborate with the CISO and CTO to drive enterprise-wide priorities such as information security controls and strategic architectures and technologies.
  • Prioritize the Functions Technology book of work and budget, ensuring the correct balance of regulatory, mandatory, and strategic investments to ensure safety and soundness.
  • Ensure Functions Technology operates within Technology Risk appetite, actively improving controls through automation and ensuring continued improvement in risk and control culture.
  • Oversee relationships with key 3rd-party vendors, including software providers and extended workforce providers, which may include RFP processes.
  • Determine buy vs build considerations for technology platforms as part of Technology Strategy for Global Functions.
  • Be a culture carrier, improving key diversity representation for Functions Tech.
  • Manage the performance of the group, including mid and year-end appraisals, management of promotion pipelines, and succession planning.
  • Provide critical feedback to the team, perform total compensation reviews as appropriate, including compensation pool allocation.
  • Manage Internal Audit reviews, oversee corrective action plans in conjunction with Functions and Business Lines.
  • Drive and implement Citi Technology-wide initiatives for continued process improvement, such as supporting Citi's data architecture strategy and controls automation strategy.
Qualifications
  • Possesses an observable and impactful delivery track record, including the architecture, build, deployment, integration, and ongoing management of large-scale technology ecosystems.
  • Knowledge and intellectual interest across a broad spectrum of Functions organizations, including Risk, Compliance, Human Resources, Audit, and Legal, ideally with a key focus on Risk and Compliance.
  • Certified or trained in agile leadership and agile technology delivery in practice, namely the concepts of organizational and business agility, agile product delivery, and team and technical agility.
  • Deep understanding of the data supporting businesses and products and the ability to support the overarching data strategy for the firm, through effective data quality, management, and architecture.
  • Strong track record of driving and delivering innovation and next-generation architecture at scale.
  • Ability to partner up to board level, not merely operational or technical, by building key relationships with the firm's Global Function Heads.
  • Strong financial industry experience with the ability to reflect on different ways of solving problems.
  • Ability to provide leadership to the next generation of the global technology journey.
  • Detailed understanding of the regulatory environment.

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