Mobile Diversion Case Manager

1 month ago

Providence, Rhode Island, United States Crossroads Rhode Island Full time
Job Summary

We are seeking a highly skilled and compassionate Mobile Diversion Case Manager to join our team at Crossroads Rhode Island. As a key member of our organization, you will play a vital role in providing short-term, solutions-focused crisis intervention and resources to individuals and families experiencing homelessness.

Key Responsibilities
  • Advocate for the mission and values of Crossroads Rhode Island, promoting a culture of respect and effectiveness in all interactions.
  • Deliver services with a focus on safety, respect, and empowerment, ensuring that all clients receive the support and resources they need to achieve stability and self-sufficiency.
  • Utilize diversion skills to help individuals and families identify immediate alternate housing arrangements, connecting them with necessary resources and services.
  • Assist clients in navigating the benefits and housing systems, including evictions, landlord negotiations, and access to community resources.
  • Maintain contact with Coordinated Entry clients on a scheduled basis, prioritizing their needs and status.
  • Make referrals to supportive services in the community, supporting clients in navigating the process and achieving their goals.
  • Perform administrative duties, including documentation and data entry, to ensure accurate tracking and measurement of services and outcomes.
  • Develop and maintain effective collaborative relationships with other community resources, ensuring a comprehensive and coordinated approach to addressing homelessness.
  • Assess personal safety in each interaction, taking due diligence to maintain safety and well-being in high-stress situations.
  • Ensure confidentiality of service user assessment information, adhering to all relevant legislation and regulations.
Requirements
  • Bachelor's degree in a Human Services field or equivalent experience and education.
  • Knowledge of social casework principles, practices, and techniques, with the ability to apply them effectively.
  • Ability to work in a fast-paced, outside environment, with excellent communication and interpersonal skills.
  • Must be solution-focused, exercising independent judgment and decision-making on an ongoing basis.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Excellent oral and written communication skills, with proficiency in computer skills and data entry.
Work Environment

Our team works in a high-stress, fast-paced environment, with a focus on crisis intervention and resolution. We prioritize safety and security, with a protocol in place to ensure the well-being of our staff and clients. This role requires the ability to work effectively in a dynamic environment, with a strong emphasis on teamwork and collaboration.

Crossroads Rhode Island is an equal opportunity employer, committed to creating a healthy, safe, and stigma-free work environment for all employees. We are a proud participant in the RI Governor's Recovery Friendly Workplace Initiative, dedicated to supporting employees impacted by addiction.

This is a full-time position, with a salary range of $21-$26 per hour. If you are a compassionate and skilled professional with a passion for making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

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