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Venue Operations Supervisor
2 months ago
Transportation Management Services (TMS) stands as the premier authority in ground transportation oversight, logistics, mobility, and venue solutions, recognized for delivering exceptional services for the world's most intricate events with steadfast confidence and integrity.
As we celebrate our legacy, we take pride in managing transportation for numerous events and contracts, ensuring the safe transit of millions of passengers.
Our esteemed portfolio encompasses support for high-profile events such as the FIFA World Cup, Olympic Games, Formula One, NBA, Kentucky Derby, Coachella, alongside major corporations.
We also facilitate citywide events and trade shows, showcasing our commitment to excellence.Our objective is to be distinguished by the caliber of our work, nurturing a legacy of trust and superior performance.
Position Overview:
The Operations Supervisor will oversee daily venue operations, ensuring effective and successful management of labor, productivity, quality assurance, and safety protocols as outlined in the Transportation Operations Plan developed collaboratively with clients and TMS leadership.
Enhancements to operational procedures, systems, and principles in information flow, business processes, and management reporting are essential, alongside identifying opportunities for system expansion.
Supervisory responsibilities must align with company policies.Key Responsibilities:
Serve as the primary on-site liaison for all planned and executed venue services.
Collaborate closely with TMS leadership on staffing, routing, and vendor management necessary for delivering contracted services.
Possess in-depth knowledge of local area road networks and public transport systems.
Coordinate with TMS quality assurance teams to ensure that services meet acceptable standards and receive positive client feedback.
Engage with bus vendors to procure quality equipment within budgetary constraints.Manage driver dispatch and organize breaks/hours, ensuring all transportation systems adhere to schedules.
Accurately complete bus check-ins and submit detailed reports to procurement promptly after each event.
Resolve complex transportation logistics challenges and manage documentation related to service issues efficiently.Train and prepare team members for projects, conducting pre-training meetings and post-event reviews to enhance service delivery.
Ensure accurate staff lists to deploy the appropriate number of personnel.Oversee part-time staff management, ensuring schedules are communicated in advance and adhered to.
Ensure completion of all expense reports, timecards, and schedules.
Follow established procedures when engaging third parties and subcontractors.
Document after-action reviews and client feedback for continuous improvement.
Achieve positive client and associate satisfaction as indicated by post-event surveys and develop action plans for identified opportunities.
Conduct pre-event meetings with staff and drivers to review emergency protocols, route accuracy, and incident management procedures.
Travel requirements for this role may involve up to 20% of time outside the local area.Experience & Education:
Industry experience, particularly in Live Events, is crucial. A bachelor's degree along with 6+ years of relevant experience is preferred.
The ideal candidate should demonstrate strong relationship-building and communication skills, with a proven ability to manage multiple client accounts and projects concurrently.
Experience in delivering large-scale city-wide events is essential.Successful candidates will have a history of achieving operational satisfaction and delivery goals, alongside proficiency in Microsoft Office and logistics software.
A high motivation for operational excellence, organizational skills, and the ability to anticipate client needs are vital for success in this position.
Skills & Qualifications:
Creative and receptive to direction.
Ability to thrive in a fast-paced environment while managing multiple tasks and demands.
Bilingual Proficiency:
Capable of engaging with staff, drivers, and passengers in both English and Spanish to provide support and resolve inquiries effectively.
Exceptional analytical and problem-solving skills.
Ability to communicate effectively across all organizational levels.
Ability to work independently with minimal supervision.
Strong leadership capabilities and proven supervisory experience.
Skilled in resolving complex issues.
Ability to apply TMS methodologies and tools effectively.
Comprehend TMS as part of a broader context, including international protocols related to diverse cultures and regulations.
Strong written and organizational skills.
Must work collaboratively, take direction well, and navigate ambiguity when necessary.
A leader who can influence others and maintain a positive outlook throughout the event lifecycle.
Expected to communicate effectively with clients, customers, and staff through both written and verbal means.Flexibility and readiness to travel on short notice are required.
Compensation & Benefits:
We offer a competitive compensation package commensurate with experience, including a generous discretionary annual performance bonus. Additionally, enjoy comprehensive health, vision, and dental insurance, ample paid time off, and a 401K plan.
We are proud to be an Equal Opportunity Employer (EOE)
