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Customer Service Representative

2 months ago


Rockland, Maine, United States Safe Harbor Marinas Full time
Position Overview
The Customer Service Representative plays a crucial role in supporting both the Service Team and our valued clients.

Key responsibilities encompass engaging with customers to assess their needs, delivering clear and detailed instructions for technicians, estimating and scheduling necessary work, and ensuring that all tasks are completed accurately and promptly. Additionally, this role involves invoicing and securing payments efficiently before the departure of vessels.

Core Responsibilities
  • Assist the Service Team and clients effectively.
  • Act as the primary liaison between customers and the Service Manager to identify needs.
  • Provide precise instructions on work orders for technicians.
  • Estimate and coordinate all required services.
  • Ensure timely completion of all work orders.
  • Generate invoices for services rendered by the service departments.
  • Collect payments in a timely manner.
  • Consistently meet ongoing company objectives.
  • Be available for overtime as needed to meet deadlines.
  • Perform additional duties as assigned by the Manager.
Safety and Environmental Responsibilities

Adhere to SHM Safety and Environmental protocols and complete all required training.
Utilize appropriate personal protective equipment as required for specific tasks or work areas.
Report all incidents, injuries, spills, and near misses immediately.

Technical and Physical Requirements
  • High school diploma or equivalent is required.
  • Previous experience in a marina setting is preferred.
  • ABYC and/or manufacturer certifications are advantageous.
  • Ability to sit or stand for extended periods.
  • Capability to lift up to 20 pounds.
Minimum Soft Skills Qualifications
  • Enthusiasm for engaging in a dynamic, fast-paced, and industry-leading organization.
  • Consistently treat others with respect and dignity.
  • Demonstrate genuine service to others with a positive attitude.
  • Exhibit a proactive approach to tasks.
  • Communicate effectively and courteously to foster strong internal and external networks.
  • Adhere to policies while exploring innovative methods to accomplish responsibilities.
  • Show resilience and tackle challenges positively and productively.
  • Provide responsive support to teammates and clients.
  • Demonstrate a commitment to continuous improvement and learning.
  • Act with integrity and remain open to feedback.
  • Guide teammates through transitions with positivity.
About Safe Harbor Marinas
Safe Harbor Marinas, LLC (SHM) stands as the largest owner and operator of marinas globally.

As a rapidly expanding organization, SHM fosters a collaborative environment of passionate individuals guided by industry leaders to serve the vibrant boating community within the SHM network.

Our team is dedicated to critical thinking, exceptional service, and building lasting relationships with all stakeholders.

SHM provides professional development and training opportunities, allowing employees to work alongside and learn from seasoned professionals in the marine sector.

Furthermore, SHM offers eligible employees comprehensive healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.

Safe Harbor Marinas is committed to equal employment opportunities (EEO) for all employees and applicants, ensuring a fair and inclusive workplace.