Customer Service Specialist

1 week ago

Seattle, Washington, United States Orion Talent Full time
Job Summary

As a highly skilled Customer Service Engineer at Orion Talent, you will be responsible for delivering exceptional customer service and technical support to our clients. This role requires a strong background in electronic systems, troubleshooting, and repair skills, as well as unparalleled customer service skills.

Key Responsibilities

  • Provide customer troubleshooting assistance and technical support to resolve issues in a timely and effective manner.
  • Install, service, maintain, and modify company equipment at customer sites with minimal supervision.
  • Perform on-site customer repairs and be responsible for delivering timely and effective repairs.
  • Provide on-site training to customers to ensure optimal performance of company equipment.
  • Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.

Requirements

  • Top-notch electronic systems knowledge and troubleshooting/repair skills.
  • Unparalleled customer service skills, including relationship development, conflict management, active listening, and problem-solving.
  • Ability to interpret electronic system schematics and flowcharts.
  • Highly tuned mechanical aptitude and ability to visualize and explain situations and resolutions.
  • Excellent customer service, communication, documentation, and PC skills.

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, vision, employee assistance program, mental health, substance abuse, flexible spending accounts, life insurance, short- and long-term disability insurance, 401K savings plan with matching contribution, financial planning tools, training and education, tuition reimbursement, paid time off, holidays, flex schedules, business casual dress, employee discount program, and volunteer opportunities.

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