Lead Service Coordinator
4 days ago
This role offers an exciting opportunity to lead a team of Service Valets in delivering exceptional customer service and ensuring compliance with safety protocols in apartment communities. Key responsibilities include providing direction and oversight, training and developing team members, and communicating effectively with colleagues and residents.
Job Overview:We are seeking a motivated and experienced Community Service Director to join our team at Disability Solutions. In this role, you will be responsible for managing the total service delivery for apartment communities, including providing direction and oversight for part-time associates and ensuring compliance with safety protocols.
Responsibilities:- Manage and oversee the activities of Service Valets, ensuring they deliver high-quality service to residents and meet safety standards.
- Develop and implement strategies to improve safety, quality control, and productivity among team members.
- Communicate effectively with Area Leaders and team members regarding delays, accidents, and maintenance issues.
- Provide leadership and guidance on waste collection, recycling, and property management to maintain a clean and sustainable environment.
- Ensure all team members have the necessary resources and support to perform their duties effectively.
- Minimum age requirement: 18 years old.
- Valid driver's license and ability to operate a motor vehicle.
- Capable of adapting to changing weather conditions and lifting items up to 50 lbs.
- Ability to walk distances and climb stairs as needed.
- Ownership of a smartphone with data plan for mobile app usage.
- Flexibility to work irregular hours and be on call as needed.
- High school diploma or GED equivalent; AA degree preferred.
- Previous customer service and people management experience an asset.
Estimated salary range: $45,000 - $55,000 per year based on location and experience.
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